Seller profile

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  If I could rate this business a 0 I would! I bought a dishwasher from these people a week and a half ago. This dishwasher still HAS NOT ran one load of dishes! It was delivered to me on Monday evening and I was told they wouldn't install it so I had a friend install it for me. It powers on and its getting water but does NOT start! I called in and was told that "we will send our guys to look at it." The guys came Thursday evening and verified that it is non-functional and told me that someone would be in touch with me to replace it. I heard nothing from anyone on Friday and when I called in Saturday the lady that works there had no idea what I was talking about! She said well I will get you a new dishwasher by Monday 5/4/26 because the truck is already full for tomorrow's delivery and although I complained I agreed. Today is Tuesday May 5th 2026 and guess what? I still have no dishwasher! When I called in to find out why she said, "oh, he has scheduled you for Wednesday." So at that point I said you are going to install it right to ensure that it works before I get stuck with it? And she said "no we don't install dishwashers." "So basically this whole situation may happen all over again", I said and she said I guess? Don't waste your $$$ with this business. They sell broken appliances and when you want them to make it right they drag their feet and try to avoid you!

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  I recently had the pleasure of shopping at FHD Appliance, and I must say, it was a truly phenomenal experience. The store's layout was well-organized, making it easy to browse through a wide selection of appliances. The staff was knowledgeable and provided invaluable assistance in helping me choose the right products for my needs. Not only did they offer a diverse range of top-quality appliances, but their prices were also competitive. I appreciated the transparency in pricing, with no hidden fees or surprises during the checkout process. What truly stood out was the customer service. The staff went above and beyond to address my queries and provide detailed information about the products. Their friendly and approachable demeanor created a welcoming atmosphere, making the shopping experience enjoyable. Overall, I highly recommend FHD Appliance for anyone in search of quality appliances coupled with outstanding customer service. My experience was nothing short of excellent, and I'll certainly be returning for any future appliance needs.

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  Got a great deal at FHD with Nairobi. We stopped by just to take a look and walked out with the best deal on a new fridge, dishwasher, and stove! She gave us time to check everything out and was very patient. Outstanding customer service! Would recommend this shop for anyone in the market!

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