Seller profile

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  QUICK REVIEW: First and foremost, if Google would let us rate our experience at Prestige CDJR as 10 stars out of 5, we would. Andy, Tom Harvey, Varoujan, Rubin, and everyone else that we interacted with were phenomenal. We highly recommend this dealership. DETAILED REVIEW: On our current travels around the country, we were to stay two nights in Las Vegas before heading to a much-anticipated national park stay. As we pulled into town, we experienced issues with our truck that were very concerning to us. Surprisingly, we found a lot of dealerships in the Las Vegas area. We called several and visited two, one being Prestige. As was expected, service appointments were several days to several weeks out. However, when we visited the Service Department at Prestige, Andy went out of his way to help us even though he was already juggling other tasks. After speaking with him, we felt that our issue could be resolved, but we did not feel comfortable continuing on our journey. A comment out of frustration was made by us about just getting a new truck, which wasn’t something we wanted to do, but Andy responded kindly and offered to introduce us to a sales advisor. We decided we needed to eat, decompress, and think about it. Based upon our projected travel plans, much of which will be in remote areas, we came to the conclusion to look at a new truck. Based solely upon our interaction with Andy in the Service Department, we decided to start our search and research at Prestige CDJR. We met Andy the next morning, and he introduced us to Tom Harvey, who was awesome. Based upon our interaction with Tom Harvey, we decided not to look at any of the other dealerships who the previous day during our service phone calls were willing to appraise our current truck and put us into a new truck. Working with Tom Harvey and Varoujan, there was zero haggling or no pressure. We received an offer for our current truck and a price for a new truck that we felt was very fair, so we made a deal. Though it’s rumored that we’re based out of Wisconsin (though we were there a couple of months ago), we are based out of Pennsylvania, which unfortunately created a lot of issues. With every hurdle and obstacle presented to them, Tom and Varoujan worked through them and bent over backwards to resolve it and make us happy. In the end, we kept with our timetable to be out of Las Vegas in two days. Though not planned, we left with a new truck that we feel very comfortable in as we continue our journey and at a price point that we felt was more than fair. Though before coming to Las Vegas, we never heard of Prestige CDJR, we highly recommend patronizing this dealership if you’re looking for a vehicle or service. Based upon the totality of our experience, we would make this our dealership if we lived in the area.

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  Went last night to look at getting a new truck and rode away in a new Rebel. I worked with Miguel Guzman and he was great. Listened to what features I wanted, was patient as I looked at the different trucks I was interested in and never made me feel pressured. When evaluating my trade-ins, the sales manager was great and got me where I needed to be. The finance office was was equally good. He broke everything down quickly but thoroughly, showed us the warranty options available but never made us feel pressured to purchase anything we did not want. He added what we chose and didn't uncomfortably question what we declined. Arguably the best vehicle purchasing experience I've had and would happily recommend the team here at Prestige.

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  This was the best experience … from arriving on the lot to the end and signing paperwork on a big screen. I was met with Andrew and then Timothy pounce … in which I think I kinda scared Tim because he brought in Randy to finish the whole deal. Very friendly and not pushy very straightforward!!! VERY MUCH LOVED THIS EXPERINCE!!!

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