Seller profile

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  I had an excellent experience with the service department at this dealership. From start to finish, the entire team was professional, friendly, and incredibly helpful. Service advisors Cory and George went above and beyond to keep me informed and make the process smooth and stress-free. Jeff, the service manager, clearly runs a top-notch department and makes customer satisfaction a priority. Huge thanks to the technicians Justin, Coty, and Noah for their quality work and attention to detail. It’s rare to find a service team this knowledgeable and dependable. I highly recommend this dealership’s service department and will definitely be back!

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  Absolutely unacceptable experience with Conway Chrysler Dodge Jeep. I brought my 2024 Jeep Wrangler, which is still under warranty, in because the check engine light and start/stop warning came on. Conway kept my vehicle for FIVE days while diagnosing issues related to camshaft timing misalignment. According to the repair invoice, they replaced oil control valves, seals, gaskets, changed the oil and filter, and resealed a leaking timing cover. I finally got my Jeep back on Friday, only to immediately smell fuel coming through the air vents on my drive home. When I called Conway, I was told the vehicle was potentially LEAKING FUEL. Not oil. Fuel. A problem that DID NOT exist before they worked on my vehicle. We were told not to drive it because it could be dangerous and potentially catch fire if something had not been reassembled correctly. After already being without my vehicle for days, I now had a Jeep sitting in my driveway that was unsafe to drive because of mistakes made by Conway’s service department. At that point, my husband and I refused to bring it back to Conway because we had completely lost confidence in their technicians and customer service. Instead, we contacted Myrtle Beach Jeep, who thankfully agreed to get us in Monday to assess and repair the issue Conway created. What made this entire experience even worse was the complete lack of accountability and communication from Conway. When I called trying to speak with management, I was told the service department had closed “12 minutes ago” and nobody was available to help besides voicemail. No urgency. No concern. No manager willing to step in while a customer was dealing with a potentially dangerous fuel leak immediately after service. I left a voicemail for the general manager explaining how frustrated and disappointed I was that my DREAM vehicle — a Jeep I worked incredibly hard for and have always wanted to own — was now undriveable because their technicians failed to properly check their work before releasing it back to me. Shockingly, nobody ever returned my call. I also requested that Conway cover the tow to Myrtle Beach Jeep since I no longer trusted Conway to work on my vehicle again. Instead of taking ownership of the situation, we were simply handed a toll-free number and told to handle the tow request ourselves. My Jeep was ultimately towed to Myrtle Beach Jeep that Saturday. This entire situation left me without my vehicle for 8 days. To make matters worse, every person we spoke with at Conway gave different answers or pushed responsibility onto someone else. One advisor said the service director had to approve a loaner vehicle, another said the Jeep had to physically be back in their shop before they could even request one, and then we were redirected to Jeep Care to solve the transportation issue ourselves. It constantly felt like nobody wanted to take responsibility for a problem THEIR dealership created. Meanwhile, Myrtle Beach Jeep stepped in and completely changed the experience. They quickly identified that the fuel line had been improperly installed beyond the point of correction, ordered a new one, and repaired it correctly. From the time my Jeep arrived there to diagnosis and repair was only THREE days. Their service advisor kept me updated through text messages, answered my phone calls, and actually showed professionalism and concern throughout the process. Myrtle Beach Jeep fixed a dangerous issue Conway Jeep created — and did it with the customer service and communication Conway completely failed to provide.

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  This was by far the best experience buying a car at a dealership or anywhere else. David Reagan and Torey Reed went out of their way to find exactly what we wanted. Unfortunately there wasn't anything local. So they helped us do a factory order! Such an easy process when you have great people helping you. I will never go anywhere else. Just awesome!

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