Seller profile

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  I was so hesitant about coming here because of the reviews. However I’m glad I did customer service was great. I am super thankful. The process was easy. I was looking for a truck and they have a large selection to choose from. I’m hard to please and I’m walking away happy customer

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  José at Essence Autos is outstanding! ⭐⭐⭐⭐⭐ José was kind, honest, and super helpful-no pressure at all. I came in just to browse but left with a reliable car thanks to his professionalism. The whole process was smooth, stress-free, and done in under 30 minutes! If you're looking for a used car in the Houston/Spring area, visit Essence Autos and ask for José. Highly recommend!

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  A Truly Exceptional Car-Buying Experience Essence Autos made our car-buying journey smooth, professional, and stress-free. Jose went above and beyond to secure the best financing for us, always patient and knowledgeable. Miss Am made the paperwork effortless, and Kevin ensured our vehicle was in top condition before we left. Their Best Price Program saved us time and money, and their great selection of clean-title vehicles with spotless Carfax reports gave us full confidence. The 3-month/3,000-mile warranty was a great bonus. Thank yall for helping us out. If you want a dealership that values honesty, efficiency, and customer care, look no further. Highly recommended! Update, just to clarify, the above post was typed up by Jose who then texted it to me to copy and paste. I went along with it because I was just happy to be getting a vehicle to replace the current vehicle I have that is on its last leg. I did not test drive just started it and let it run, ac worked great vehicle sounded and looked great. They did have us out of there quick which was very helpful, considering I had a wedding to go to I was looking forward to taking and showing off the truck. Upon leaving the dealer I went straight home. It was roughly 23 miles to my house and I tried to stop and get food about 4 miles from my house. As I was pulling into the driveway of the restaurant my power steering went out so I looked at the dash and the low oil pressure warning came on. Luckily I was able to get it home. I called the dealership immediately and spoke with Ms Am and she said she would get back to me, that never happened. The next day I had to drive my last leg vehicle to work, called them again. This time I spoke to Jose and he said he would get back with me. Well he did only to tell me that they would not do anything. Later I was able to take it to a shop street running the codes nothing came up about the oil pressure so they ran a full diagnostic and a bunch of communication errors came up. It was showing that the last code reset was 49 miles ago. I drove 23ish from dealership, 4 miles to the shop. I am disappointed that here it is 10 days later and I am still drive my vehicle I was trying to replace because it's more dependable than the one this dealership sold me. Also to add, I just had to buy a battery for the truck as the one in it was bad...

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