Seller profile

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  We purchased a dishwasher directly from this business. On the original delivery/service date, no one showed up and there was no communication, so I had to call and reschedule. Exactly one month after purchase, the dishwasher broke down. It was still under their three-month guarantee. What followed were numerous texts and phone calls from both my husband and me. My husband was asked to text a copy of the receipt, which he did, but no one followed up. I also texted the service contact and his supervisor with no response. At one point, my husband went to the store in person and found it closed. A service visit was eventually scheduled. I made sure someone was home and paid for the service, but no one showed up. After going in person and speaking with the service coordinator, we were given another day and time. Again, the technician did not arrive as promised and ultimately showed up hours later with the wrong address. After the visit, when we ran the dishwasher, water spilled onto the floor. We were told they would need to return again. This entire experience occurred while the appliance was under guarantee. Clear communication, honoring scheduled appointments, and properly completing service would have made a significant difference. I hope the company takes this feedback seriously and improves its customer service and follow-through.

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  Fraudulent practices!! I was told we would be getting a new floor sample refrigerator without any blemishes. I requested a picture of the model and serial numbers. They send it to me. I verified that it was in fact from 2025 like they promised. It was. The day of delivery, they said there was a tiny ding on the right door and asked if I wanted it replaced or get a small discount. I opted for replacement. They delivered it the same day. After they left, we noticed the top corners were extremely worn out. Looked very old. I called the sales person. She was very apologetic and said someone would come out to replace the parts either same day or the next day. I inspected it more thoroughly and found dents and scrapes on top of left door as well. Then I took a picture of the refrigerator serial number and realized that the edges were peeled and replaced. They actually peeled the sticker from another refrigerator and placed it over this used one!! I’m including pics of everything so you could see how shady these people are. After I texted the sales person, she silenced all my messages and no one ever showed up or called me back. It's been almost a week without a peep. I left numerous messages via phone and texts. Please read their Google reviews. Numerous people experienced exactly what I have. I'll be filing a complaint to the California Attorney General's Office, the California Department of consumer affairs, as well as the federal trade commission for their fraudulent practices. I'm also going to file for small claims court. Look at Yelp to see my photos.

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  This company is not to be trusted. They claim they test their products for 90 days and that is absolute false . They accept condemned appliances from subzero that are meant to be crushed unfixable and resell them with a two-year warranty. I am taking them to court and I’m having issues with them even showing up Leo who is the manager always has an excuse as to what he can do and claims the owners cannot be contacted. I spent $4600 on a refrigerator that’s been sitting on the side of my house for three months I’ve been to court three times and serving them has been next to impossible. There are so many other issues that I won’t get into of the destruction that is occurred that I am a business and I respect reviews. Do not purchase anything from these people if there is any issue, it will not be covered.

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