Seller profile

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  Jessica (my sales rep) and Stephen Wade Toyota were AMAZING to work with. I live in AZ but found that buying with Stephen Wade in Utah saved me $5000....so decided to take the plunge and make an out of state purchase. Every one of the 10 Toyota dealers i called in Arizona insisted on adding $5000 worth of "add ons" that were of no value to me. Then someone suggested I try Stephen Wade which is known for their customer-centered, low pressure, friendly sales process. AND...it worked!!! Literally....$5000 saved. I had planned to drive a rental car the 6 hours it would take for me to get from northern AZ to St George Utah...but then Jessica (bless her!) said they could ship my car to me for less than the cost of my rental car and hotel overnight to travel to get it. The car arrived in PERFECT shape...and the transaction process with a 3rd party to make the purchase itself easier....was really quite simple. I now have a lovely Sienna which I suspect will last me a long while....but if i EVER need another car (or am speaking with someone searching for a car without all the "dealer padding") I'm 150% going to use or recommend Stephen Wade Toyota!!!!

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  Now that it is hot, my 2016 4Runner That was meticulously maintained with one owner from Steven Wade Toyota. The front bumper is falling off because there was glue holding it together. I talked to the sales guy they deny ever knowing about the glue or doing the repair on the vehicle and said the best they could do is re-glue it. Never buying from here again ridiculous to pay so much on a car to have the front bumper glued on and not disclosed when buying

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  I was very excited to purchase a 2026 GR86 Yuzu edition from Stephen Wade Toyota, which is exactly why this experience was so disappointing. The car itself is great, but the way finance employee Clay Penrod handled a follow-up paperwork issue was completely unacceptable. After the vehicle had already been delivered, the keys had already been provided, and substantial paperwork had already been signed, a solvable document-completion issue was escalated into theft accusations and threats to report the vehicle as stolen instead of being handled calmly and professionally. What makes that even worse is that the issue was later resolved quickly through emailed electronic signing, which shows how unnecessary the earlier threats were. When I tried to slow the situation down by asking for written documentation and clarification, the response was further escalation and more threats to report the vehicle as stolen. The salesperson later acknowledged in writing that he did not realize the required document had not been signed and that he would have mentioned it if he had known. In other words, this appears to have been a dealership communication/process failure, not bad-faith conduct by the customer. Afterward, I requested substantive written communication. The dealership was unresponsive to multiple emails and webform messages, and only attempted to handle the matter by phone after Toyota Brand Engagement contacted them. I responded by requesting written communication again, but still received no substantive written response directly from the dealership. I also raised this through BBB because I wanted the dealership to address it as a process and conduct issue. Their written responses did not substantively address the theft accusations or stolen-vehicle threats, and instead characterized the matter as “some confusion when paperwork was to be signed.” That only reinforces my concern: a paperwork confusion should not have been escalated into theft accusations and stolen-vehicle threats. The communication afterward has also been extremely poor. Even a separate, simple follow-up to the salesperson about touch-up paint that had been discussed went unanswered. For a customer who just purchased a vehicle at this price point, that level of communication is very disappointing. A separate concern is that before the purchase, I was told in writing that Stephen Wade Toyota did not allow outside financing or customers bringing their own auto loans. That struck me as troubling, especially for a major branded dealership, because customers should be able to understand and compare financing options clearly. I raised that concern through BBB as well, but the dealership’s written responses did not address it. I am happy with the car. I am not happy with how this dealership handled the situation. A customer acting in good faith should not be treated this way.

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