Seller profile

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  I've had multiple disappointing experiences with this service department, and the issues have only gotten worse over time. Communication is consistently poor — I rarely receive updates unless I reach out myself, and even then, I'm usually sent to my advisor’s voicemail, which is never returned. Even asked on multiple times to have the service manager call me and that never happened either. My car was in the shop for over 40 days without a proper fix, and getting clear, honest answers has been nearly impossible. When I finally picked up my vehicle, the so-called “completed repairs” were unacceptable. Panels were broken, the dashboard was loose in several areas, wires were hanging down, and the back window still leaks. Despite this, I was told the work was finished. The lack of accountability and attention to detail is incredibly frustrating. Each visit has involved delays, miscommunication, and a complete lack of transparency. After giving them several chances, it’s clear this is not an isolated incident. If you're looking for professional service and reliable communication, I strongly suggest taking your business elsewhere. Vehicle in question 2024 Chevy Malibu RS bought new from Madera Chevy Update 6/24/25 To Whom It May Concern, I am writing to formally express my deep dissatisfaction with the service I received at Madera Chevrolet. Over the course of several weeks, I made numerous requests—both in person and over the phone—for Oscar, the service manager, to contact me. Despite repeated follow-ups, I never received a call back. This lack of communication and accountability is entirely unacceptable and has caused significant frustration. It was only after I escalated the matter to the Better Business Bureau that I finally received a response—over three weeks later. I fail to understand how such delays and negligence are considered acceptable by your team. Jose, the service advisor, consistently demonstrated a lack of professionalism during the repair process. His tone and attitude, both in person and over the phone, were dismissive and unhelpful. At no point did I feel that my concerns were taken seriously or that customer care was a priority. Due to the unresolved issues with the vehicle and the poor quality of repairs performed—despite claims of "factory-trained technicians"—I was ultimately forced to purchase another new vehicle. The situation was so poorly handled that I have since reported the matter to General Motors, who have acknowledged my concerns and are pursuing the issue further with your dealership. All interactions, attempts to resolve the issue, and delays have been thoroughly documented with time-stamped records. I gave Madera Chevrolet ample opportunity to make things right, but the lack of follow-through and disregard for basic customer service standards has been disappointing, to say the least. This entire experience reflects a troubling level of indifference to customer satisfaction, communication, and repair quality. I hope this message serves as a wake-up call for necessary improvements in service standards moving forward. Sincerely,

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  I had a great experience today, Miguel Garcia helped me with purchasing my new 2025 Toyota Rav 4! He was friendly, had great customer service and helped me with all my questions I had. I am very happy with new my car!

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  I got my car here and it was a great experience. Bryan Salas was so helpful and made everything as quick and easy as possible. He also helped me get the best deal which I am so thankful for since it was the exact car I wanted. All the forms and paperwork were ready when I got there and it was the quickest process I’ve ever had buying a vehicle. Bryan was easy to speak with and helped answer all my questions, even the ones I hadn’t thought of yet. Thank you so much!

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