Seller profile

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  I was surprised by the “exceptional” service provided by Olaf over a FaceTime call. His prompt response to my inquiry regarding the $500+ quote from his employee. Furthermore, I discovered a hybrid purple mattress at a reasonable price. Unfortunately, rating this 2 stars due to significant quality issues with the mattress itself. Furthermore, I was unable to obtain a receipt, despite being assured it would be emailed to me. Never received it. When my husband brought the mattress home I removed the packaging to put on a mattress protector, and I immediately noticed a poking sensation while moving around on the mattress. Upon inspection, it became clear that the mattress had fiberglass particles all over it. Under the light, I could see shimmering, tiny strands of fiberglass on top and across the sides of the mattress. I was particularly disappointed because I explicitly asked Will if the mattress was brand new, and he stated that it was. However, the presence of this fiberglass, along with a slight cigarette odor in certain areas, made me question otherwise. Despite my desire for a good experience, I must express my dissatisfaction with this mattress due to the potential health and safety hazards associated with fiberglass. I sincerely hope that the company or its manufacturing partner addresses these quality control concerns in its inventory management practices. Now, I am compelled to explore alternative options for a new mattress, which is undoubtedly frustrating.

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  I had an excellent experience with Zach and Olaf! I purchased a Tempur-Pedic ProAdapt mattress at a great, affordable price, and I couldn’t be happier with it. The mattress is incredibly comfortable, and the entire buying process was smooth from start to finish. They went above and beyond by washing the sheets before delivery and even delivered everything directly into my room at no extra charge. Their customer service was outstanding, and they genuinely cared about making sure I had a great experience. I highly recommend stopping by their warehouse to see the selection in person. You’ll be able to try different options and find the perfect mattress for you. If you’re looking for great prices, quality products, and exceptional service, Zach and Olaf are the people to see!

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  Easy in-and-out experience. Olaf met us at the appointed time and quickly had a mattress to show us based on what we said we'd wanted. Seemed like a good selection/variety available though, so we may be back soon for our next mattress. Good deal for a quality mattress.

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