Seller profile

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  My experience at C&k was excellent we purchased 2 Mercedes Benz. David our sales representative was great we did not feel pressured we got to test drive different vehicles before make a decision. My husband an I are very happy with our purchase. Would recommend C&K .

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  A Very Disappointing Experience — Please Read Before Doing Business Here This is a lengthy story, but I believe it is important to share our experience so others can make an informed decision. We were in the market for a vehicle and found one on this dealership’s website that was advertised as having third-row seating. We drove more than two hours to see the vehicle, only to arrive and discover that the online description was incorrect. Despite that, we decided to move forward and seriously consider the vehicle. We had a specific budget and, like any customer, expected to be able to negotiate the price. Nowhere in the dealership’s policies or advertising did we see that negotiating was prohibited. Unfortunately, we were made to feel as though asking for a reasonable price within our budget was somehow an inconvenience. We ultimately left the vehicle at the dealership so that a few items could be repaired and the vehicle could be detailed before we took possession. Unfortunately, this is where the experience became even more disappointing. When we returned, the vehicle had not been detailed. In fact, one of the salespeople, David, reportedly told the mechanic, “Well, the rain detailed it.” The information sheet was also still attached to the front window. When we politely asked for it to be removed, we were met with an attitude that was completely inappropriate and disrespectful. Even more concerning, the new windshield wipers that had been installed on the vehicle scratched the windshield. When we brought the vehicle back to address the damage, David’s response was rude and dismissive, essentially telling us that it was not his problem. At that point, I had to contact the owners directly and repeatedly advocate for the situation to be addressed. What was initially supposed to be a 4–7 day wait for a replacement windshield turned into nearly 20 days of delays, conflicting information, and what felt like repeated attempts to avoid taking responsibility for the situation. After nearly three weeks without the vehicle, we were ultimately given a refurbished windshield and told that the dealership was “doing us a favor.” This was especially frustrating because the windshield issue resulted from work performed after we purchased the vehicle. The entire situation could have been avoided with better communication, proper quality control, and accountability. The vehicle should have been thoroughly inspected before being placed on the lot, and the condition of the vehicle and accuracy of the online listing should have been verified before customers were making a long trip to see it. We understand that issues can happen when purchasing a used vehicle. What matters is how a business handles those issues. Unfortunately, our experience was marked by poor communication, disrespect, delays, and a lack of accountability. Based on our experience, I would strongly encourage anyone considering purchasing a vehicle from this dealership to do your research, ask questions, and have the vehicle thoroughly inspected before committing. We went into this process expecting to purchase a reliable vehicle and have a professional buying experience. Instead, we spent nearly 20 days dealing with an issue that should never have happened in the first place. Unfortunately, we cannot recommend this dealership based on our experience.

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  I recently sold my car here and had a great experience! I came in with a KBB offer that I knew they'd probably knock down a little, which they did, but I left feeling confident we made a good deal. The staff were all professional and easy to communicate with. The process took no longer than 40 minutes from pulling into their lot to leaving with my check. I would recommend C&K to my friends, family and anyone who is looking to sell their vehicle.

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