Seller profile

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  I’ve been a returning customer at The Phone Guys in Federal Way and every time I come in, they always take care of me. The customer service is top tier they really go out of their way to make sure you’re helped and satisfied. Whether it’s repairs or getting a good deal, they’re always honest, fast, and super helpful. It’s hard to find a shop you can trust, but these guys consistently deliver. That’s why I keep coming back. Highly recommend to anyone looking for reliable service and great prices!

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  DO NOT DO BUSINESS WITH THESE GUYS!!! Horrible experience, Horrible customer service. They sold me a bad phone that got locked by the carrier for non payment. They would not make it right. Leaving a review on all there stores because I have to assume they are all owned by one or a few individuals but all the same company. Scammers!!! Would be a different story if they tried to make it right but they did not. Only saying "no, we can not help. No we can not buy your phone back. No we can not get you a good deal on a new purchase." Do not do business with them.

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  I worked with Harmony for an online order. I was having difficulty finishing the purchase online. I initially thought to myself, well I guess I dont need the phone. Within a few hours Harmony reached out to me. She was so great. She explained every thing perfectly and definitely did not push anything extra. Which is always great. I hate being pushed into something I dont want or need. She did everything to make sure I got the best deal and phone. It was a pleasure working with Harmony and I will definitely be asking for her for any future purchases.

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