Seller profile

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  Best customer service, patient and kind people willing to go the extra mile to find the best deal. Got me a very nice truck with low miles and no issues at all and they honored the exact online low price. Worked with Francisco and Jorge. Awesome people. Highly recommended!

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  Good morning I would like to share my experience and provide some honest feedback. I drove approximately four hours to visit your dealership and expected to receive professional customer service. Before my visit, I spoke with Francisco over the phone, and I would like to point out that he was excellent. He was polite, professional, helpful, and attentive. In fact, the confidence he gave me was one of the main reasons I decided to make a four-hour trip to see the vehicle in person. Unfortunately, when I arrived at the dealership, my experience was completely different because of his partner, who I believe may be one of the owners or a senior employee. I am not sure of his exact position within the company, but he was the person who assisted me in person. Throughout the entire interaction, he appeared irritated, impatient, and uninterested in helping. Several times, I felt like I was bothering him rather than being treated as a customer. His attitude and facial expressions gave me the impression that he was angry about the situation or simply did not want to be there assisting me. Another important issue is that I was only informed about the insurance requirement after I had already left my home and was on the road. Since I was driving, I could not safely stop in traffic to handle insurance paperwork or phone calls. When I arrived at the dealership, there was a possibility that my insurance would not be approved immediately. At that point, Francisco's partner informed me that if the insurance was not approved, I would need to make a down payment in order to use the insurance company they work with. However, nobody could clearly tell me what that amount would be. I had no idea whether it would be $200, $500, $1,000, $2,000, or even more. Under those circumstances, I was not comfortable purchasing the vehicle and driving it all the way from Miami to Clearwater without knowing for certain that I was properly insured and fully compliant with legal requirements. In my opinion, that would have been an unnecessary risk and an irresponsible decision. What bothered me the most was the huge difference between Francisco's customer service and the service provided by his partner. Francisco was professional, respectful, and genuinely willing to help. His partner displayed the exact opposite attitude. Honestly, if my first contact with the dealership had been through him instead of Francisco, I probably would not have driven four hours to visit in the first place. I am not sending this message to create problems. I simply believe that management should be aware of how customers are being treated in person. Francisco represents the company extremely well and does an excellent job. Unfortunately, his partner—whether he is an owner or an employee—completely damaged the experience I had at the dealership. Thank you for your time and consideration.

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  I had the BEST experience ever! I usually dont like to leave reviews if any, but I had to because as new car buyer, recently divorce mom, i never knew what to look for and was afraid of the typical car dealerships that just want to sell. Here the experience was completely the opposite. I felt they understood my situation, budget, and what i was aiming for - so they worked with me and gave me genuine advice. I even checked other places, and this was the best!!! so clearly i am very grateful for genuine service and not just becoming another transaction! highly recommend.

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