Seller profile

• 

  Great Experience. They addressed all our concerns. Plus they worked with my bank because of the restraints of my daily limits to get 2 cars. We appreciate them tremdously. Jorge, Luc, and Francisco were patient and helpful. We will be back when we have family that needs a vehicle.

• 

  Good morning I would like to share my experience and provide some honest feedback. I drove approximately four hours to visit your dealership and expected to receive professional customer service. Before my visit, I spoke with Francisco over the phone, and I would like to point out that he was excellent. He was polite, professional, helpful, and attentive. In fact, the confidence he gave me was one of the main reasons I decided to make a four-hour trip to see the vehicle in person. Unfortunately, when I arrived at the dealership, my experience was completely different because of his partner, who I believe may be one of the owners or a senior employee. I am not sure of his exact position within the company, but he was the person who assisted me in person. Throughout the entire interaction, he appeared irritated, impatient, and uninterested in helping. Several times, I felt like I was bothering him rather than being treated as a customer. His attitude and facial expressions gave me the impression that he was angry about the situation or simply did not want to be there assisting me. Another important issue is that I was only informed about the insurance requirement after I had already left my home and was on the road. Since I was driving, I could not safely stop in traffic to handle insurance paperwork or phone calls. When I arrived at the dealership, there was a possibility that my insurance would not be approved immediately. At that point, Francisco's partner informed me that if the insurance was not approved, I would need to make a down payment in order to use the insurance company they work with. However, nobody could clearly tell me what that amount would be. I had no idea whether it would be $200, $500, $1,000, $2,000, or even more. Under those circumstances, I was not comfortable purchasing the vehicle and driving it all the way from Miami to Clearwater without knowing for certain that I was properly insured and fully compliant with legal requirements. In my opinion, that would have been an unnecessary risk and an irresponsible decision. What bothered me the most was the huge difference between Francisco's customer service and the service provided by his partner. Francisco was professional, respectful, and genuinely willing to help. His partner displayed the exact opposite attitude. Honestly, if my first contact with the dealership had been through him instead of Francisco, I probably would not have driven four hours to visit in the first place. I am not sending this message to create problems. I simply believe that management should be aware of how customers are being treated in person. Francisco represents the company extremely well and does an excellent job. Unfortunately, his partner—whether he is an owner or an employee—completely damaged the experience I had at the dealership. Thank you for your time and consideration.

• 

  I had an amazing experience obtaining my vehicle! The entire process was incredibly smooth, quick, and stress-free from start to finish. Everything was explained clearly, and I never felt confused or pressured at any point. What really stood out was how kind and welcoming everyone was—they truly went above and beyond to make sure I felt comfortable and confident in my decision. I highly recommend them to anyone looking for an easy and enjoyable car-buying experience!

See more reviews