Seller profile

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  I’m extremely disappointed with my experience at Caruso Ford, especially with the lack of accountability and professionalism from Assistant Sales Manager Saleem Nayfah. I placed a deposit on a brand-new 2024 Ford Mustang Dark Horse and was told I’d have to wait until a recall was fixed before I could take delivery. After a couple of weeks, I was informed by Jorge Navarro that the car was ready. Since I was out of the country, I told them I’d pick it up at the end of the week, and they assured me the car would be detailed and ready. When I arrived for pickup, the car wasn’t ready — it still had visible scratches and issues with the dealer alarm. Because I had to return home for work, I left the car there and they agreed to arrange delivery. Ten minutes after leaving, I got a call saying the car was “ready,” which was already concerning. When the car was delivered to me, I immediately noticed swirl marks, scratches, and water spots. I contacted Saleem, who admitted they hadn’t done a proper job and agreed to have the car polished and corrected. I had to pay out of pocket to have my car towed both ways — something the dealership never offered to cover. After their “correction,” my detailer pointed out that the scratches were only polished over, not actually removed. Even the body shop manager admitted the car should never have left the dealership in that condition. I was then told to send it back again for them to “try” to fix it, but without any warranty or guarantee. In the end, I had to pay $350 out of pocket to have the scratches properly corrected by a professional before my XPEL wrap installation. When I sent the invoice to Saleem hoping for reimbursement, he flatly refused. This entire experience has been unprofessional and disappointing from start to finish. A brand-new vehicle should not require this kind of back-and-forth or out-of-pocket expense just to fix dealership mistakes. Caruso Ford and Saleem Nayfah failed to take proper care of a customer who trusted them with a high-end purchase. I would strongly caution anyone considering buying a vehicle from Caruso Ford — especially if you expect honesty, accountability, and real customer service.

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  Caruso ford service was excellent! I live in Cerritos and have Nirm reeves ford 5 minutes from my house but I chose to bring my vehicle all the way to Caruso ford in Long Beach because the go the extra mile to take care of me. It’s the fastest check in I have ever experience at any dealership. They do their best to get the job done right. Shannon the service director is a stand up guy and sticks to his word and goes out of his way to make the vehicle service correctly. Also Jay one of the service advisors is excellent as well. Always keeps me updated and does his best to check in me in and find me a shuttle ride quick as possible! Attached are my 2024 ranger raptor they have been service the past year and half.

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  Terrible Sales experience... I approached Julie, which connected me with Solomon (great employees, btw). They both work the sales floor, and I asked them if they were able to honor a lease deal created by Ford Credit. Both of them said they would be able to honor the deal. The sales managers unfortunately had different plans. They asked for a down payment 5x the advertised deal. They also asked for a large payment of $200 over the advertised price. They wasted 4 hours of my time, and I called Huntington Beach Ford. HB Ford honored the deal and gave me the upgraded version of the vehicle. I live in Long Beach and wanted to keep business local! Truly a let down.

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