Seller profile

• 

  Deeana from service is honestly the best!!! She got me in contact with all the right people ⭐️⭐️⭐️⭐️⭐️ We had an amazing experience buying our Ford Bronco Raptor from this dealership. From the moment we walked in, everything was ready for us. The team was professional, organized, and extremely efficient. We were in and out in about 20 minutes — no back and forth, no unnecessary negotiating, no pressure. We worked out a fair deal quickly and they respected our time. That kind of service is hard to find. Hands down one of the best teams we’ve worked with. If you’re looking for a smooth, fast, and straightforward buying experience, this is the place to go. Highly recommend!

• 

  Yes, the dealer asked me to write a good review and super happy to do it. Dream situation here. Got the Bronco I wanted and the Caruso staff (and Richard Presley in particular) made the process so easy. Very communicative where other dealers played games. I asked for best offer and unlike other dealers, I got it right off the bat. I checked around of course, but nobody beat Caruso. They stayed late and Richard explained everything down to advice on each personal settings on the Ford OS. We needed security to open the gate I was there so late. Highly recommend.

• 

  I’m extremely disappointed with my experience at Caruso Ford, especially with the lack of accountability and professionalism from Assistant Sales Manager Saleem Nayfah. I placed a deposit on a brand-new 2024 Ford Mustang Dark Horse and was told I’d have to wait until a recall was fixed before I could take delivery. After a couple of weeks, I was informed by Jorge Navarro that the car was ready. Since I was out of the country, I told them I’d pick it up at the end of the week, and they assured me the car would be detailed and ready. When I arrived for pickup, the car wasn’t ready — it still had visible scratches and issues with the dealer alarm. Because I had to return home for work, I left the car there and they agreed to arrange delivery. Ten minutes after leaving, I got a call saying the car was “ready,” which was already concerning. When the car was delivered to me, I immediately noticed swirl marks, scratches, and water spots. I contacted Saleem, who admitted they hadn’t done a proper job and agreed to have the car polished and corrected. I had to pay out of pocket to have my car towed both ways — something the dealership never offered to cover. After their “correction,” my detailer pointed out that the scratches were only polished over, not actually removed. Even the body shop manager admitted the car should never have left the dealership in that condition. I was then told to send it back again for them to “try” to fix it, but without any warranty or guarantee. In the end, I had to pay $350 out of pocket to have the scratches properly corrected by a professional before my XPEL wrap installation. When I sent the invoice to Saleem hoping for reimbursement, he flatly refused. This entire experience has been unprofessional and disappointing from start to finish. A brand-new vehicle should not require this kind of back-and-forth or out-of-pocket expense just to fix dealership mistakes. Caruso Ford and Saleem Nayfah failed to take proper care of a customer who trusted them with a high-end purchase. I would strongly caution anyone considering buying a vehicle from Caruso Ford — especially if you expect honesty, accountability, and real customer service.

See more reviews