Seller profile

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  From start to finish, our experience at Sierra Subaru of Monrovia was genuinely exceptional. We worked with Curtis (sales rep), Dylan (sales manager), and Jeff, and the three of them made what is usually a stressful, exhausting process feel easy, respectful, and even enjoyable. Curtis’s funny, genuine video was actually what drew us in—and it was compelling enough that we postponed appointments with three other dealerships just to come here. That decision paid off immediately. This was the first and only dealership where everything stayed low-pressure and positive the entire time. Even during negotiations, there was never frustration, attitude, or disrespect—just honesty, patience, and phrases like, “Let me see what I can do” and “I can always ask.” That alone says a lot. My wife and I are neurodivergent, and that was briefly shared early on. What stood out most was how naturally and respectfully it was handled—no fuss, no awkwardness, no repeated explanations. Our needs were simply understood and accommodated without ever being spotlighted. That level of awareness and professionalism is rare and deeply appreciated. They also went above and beyond when a sensor issue came up during purchase. Instead of pushing the car through the sale or asking us to deal with it later, they proactively located and brought in a brand new vehicle from another dealership so we wouldn’t have to worry about it at all. That kind of integrity and follow-through speaks volumes. Subarus are incredible vehicles to begin with—but when you pair them with a dealership like this, the choice becomes easy. I would confidently recommend Sierra Subaru of Monrovia to anyone in my family or circle. In fact, my wife has already said her next car will not only be a Subaru, but it will be purchased here—no exceptions. Thank you to Curtis, Dylan, and Jeff for delivering such a thoughtful, respectful, and truly outstanding experience. We meant it when we said we’d leave a review—and it’s well deserved.

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  Yadira Cedillo provided exceptional service and made my experience at Sierra Subaru truly outstanding. She helped me get a rental car and handled everything super fast and efficiently. Yadira is incredibly kind, knowledgeable, and always has a great smile, which made the whole process stress-free and pleasant. I am extremely satisfied with the care and service she provided. This experience showed me that coming directly to the dealership is far better than using an outside provider. Thank you, Yadira, for the excellent service and professionalism—highly recommended!

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  Jeff Stevens at Sierra Subaru of Monrovia went above and beyond the Beck of call to secure an exceptional to match his exceptional customer service. Jeff has been instrumental in dealing with us about 7 times thru his illustrious career and has always embraced us like his family. A true consummate professional with meticulous diligent methods in making it happen for his clients. We will continue to recommend Jeff for all our issues and inquiries.

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