Seller profile

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  I purchased a 2025 Subaru Crosstrek from Sierra Subaru this past Sunday. Before that, my fiance and I shopped there because she was replacing her 17-year-old Impreza. We saw several cars on the website that met her needs and the color she wanted. Turns out they had several as close to new without being new loaner cars that were being sold. We met Ivan, she test drove the car, and went inside to see if it would all work out. Though we were very close, we were unable to come to an agreement and left. I appreciated how upfront they were without wasting our time with several back and forths waiting 20 to 30 minutes in between. We had that experience at another dealer the previous weekend. After a couple days my fiance reconsidered her budget, realizing that she needed to spend a little bit more to get the car she wanted, so we returned and made the deal with the last number they had offered. After driving her car, I guess I got the bug and sent an inquiry to Ivan about another Crosstrek on the website. Same car but different color. I went there, test drove, and went inside to make a deal. Knowing the relative numbers, having researched my trade-in, and Ivan knowing me already and where I was at with my budget, we came to an agreement fairly quickly. The finance person remembered us from the previous weekend and it was a very easy going experience this time. That process was a bit quicker having observed it already and we were done in no time. I want to commend the dealership and Ivan, the finance person, and the"numbers" person who we briefly met the previous time. They were personable, respectful, and didn't waste our time. They were worth the drive (20 miles). It was a pleasure to work with Ivan twice on what can be a very stressful process. I just wish they were closer so I could do my service there. Thank you again!

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  I had a great service experience for my Subaru Crosstrek. Sandy Perez was professional, efficient, and very easy to communicate with throughout the whole process. The service was completed quickly, and everything was handled smoothly. I really appreciate her help and would definitely recommend working with her!

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  From start to finish, our experience at Sierra Subaru of Monrovia was genuinely exceptional. We worked with Curtis (sales rep), Dylan (sales manager), and Jeff, and the three of them made what is usually a stressful, exhausting process feel easy, respectful, and even enjoyable. Curtis’s funny, genuine video was actually what drew us in—and it was compelling enough that we postponed appointments with three other dealerships just to come here. That decision paid off immediately. This was the first and only dealership where everything stayed low-pressure and positive the entire time. Even during negotiations, there was never frustration, attitude, or disrespect—just honesty, patience, and phrases like, “Let me see what I can do” and “I can always ask.” That alone says a lot. My wife and I are neurodivergent, and that was briefly shared early on. What stood out most was how naturally and respectfully it was handled—no fuss, no awkwardness, no repeated explanations. Our needs were simply understood and accommodated without ever being spotlighted. That level of awareness and professionalism is rare and deeply appreciated. They also went above and beyond when a sensor issue came up during purchase. Instead of pushing the car through the sale or asking us to deal with it later, they proactively located and brought in a brand new vehicle from another dealership so we wouldn’t have to worry about it at all. That kind of integrity and follow-through speaks volumes. Subarus are incredible vehicles to begin with—but when you pair them with a dealership like this, the choice becomes easy. I would confidently recommend Sierra Subaru of Monrovia to anyone in my family or circle. In fact, my wife has already said her next car will not only be a Subaru, but it will be purchased here—no exceptions. Thank you to Curtis, Dylan, and Jeff for delivering such a thoughtful, respectful, and truly outstanding experience. We meant it when we said we’d leave a review—and it’s well deserved.

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