Seller profile

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  My experience with West Hills autoplex is: 1. they keep the car longer than expected 2. They do not guarantee their work or honor their guarantees 3. They do not take responsibility for their mistakes West Hills Chrysler fixed a recirculator door in May 2023. It broke again and the vehicle started making the same noise after several months. I brought it back in October 2024 to get it fixed inder warranty. When I picked it up, I asked if the two year warranty started over, and I was told that yes, it does. Within a few months or so, the noise started up again. I took it back in to get fixed December 2025. I put on the appointment when I scheduled online that it was to fix recirculator door, which they had fixed before and is under warranty, and I asked for a phone call. I did not get a phone call and nobody told me that it was not under warranty. I dropped the car off on a Saturday. I received the diagnostic on Wednesday with $1100 to fix the recirc door and related HVAC issue. I called West Hills to explain that it should be under warranty as it got fixed less than 2 years ago. I heard back on Friday (Which was the next business day due to Christmas) that the warranty is only for 2 years from when they originally did the work and it did not restart as I had been told. Service consultant said it was not him who told me it restarted so he cannot do anything about it. No offer to discuss with a manager or offer another option. It was also extremely frustrating that I specified I was bringing it for a repair under warranty and no one checked the warranty until they had had my vehicle for 6 days. I declined the recommended service on Saturday morning as I am not going to pay to fix something that I was told would be under warranty for two years. I was told Saturday afternoon that the van was still taken apart and would be ready for pick up in Monday morning. I called at 10 am Monday morning and it was still not ready and I did not receive a call back for the rest of the day. It was not done until Tuesday morning, they had my van for 9 days. In 2023 I got an oil change done at west hills Kia. Within a few days after the oil change we drove 800 miles to Montana. When we tried to leave again, the Sorento would not start and there was no oil on the dip stick. It took me multiple attempts to reach a manager. Once I did, I explained that there was no oil on the dip stick and it had never gone through all of its oil in even the 3-5 thousands miles between oil changes, so I believed they forgot to refill it when doing my oil change. I was told "the box is checked that they put oil in it" and the manager explained there is a recall on the engine so once I hear a certain noise and check engine light comes on they will replace the engine and I can come in for top offs until then. There was no acknowledgement that it's possible a box could have been checked without oil being refilled and not even an offer to refund my oil change. They did fix it once the engine died, but that was related to a recall and not the faulty oil change.

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  Be carful buying a car here. I purchased a 2017 Jeep Grand Cherokee 5.7 The car was spotless even the engine bay but that was to hide the leaky water pump. When I tried to use the full warranty I purchased I find out I actually have the one bellow a full warranty that only covers drive train and major engine components not a bumper to bumper like we discussed. Also it is a third party warranty they sell not the dodge company warranty. They will lie to you to sale a car. Purchase at your own risk

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  I had a very disappointing experience with the service department at West Hills Honda. On Monday morning, I dropped off my car because my check engine light was turning on. I specifically went in for a diagnostic to find the problem. Instead, they recommended other services, including adding brake fluid and replacing a missing headlight, which cost me almost $400. They told me that after these repairs the check engine light should turn off. That same night, after driving less than 10 miles, the check engine light came back on. Clearly the original problem had not been fixed. The next day I brought my car back, and they told me they would charge me a diagnostic fee this time because it was not charged the day before due to the other services they performed—even though the diagnostic was the reason I came in originally. They were also unable to work with my extended warranty, and after the poor customer service I experienced, I decided not to continue working with them and took my car to another shop. At the new shop, I was told that my brake fluid was actually overfilled, which was causing another issue. This means I likely did not need the brake fluid service they recommended in the first place. Overall, I wasted a lot of time and money, and my original issue was never resolved by their service department. I was very disappointed with the experience and felt taken advantage of.

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