Seller profile

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  I was interested in the 2019 Hyundai Kona Limited AWD because it had the clean Carfax, lower mileage, AWD, better trim, and no reported accident/damage history. I do like the car and still want the vehicle, but the process around getting it has been frustrating. Before this, I had already completed an application elsewhere. After spending about six hours at the dealership, I was then told the application was wrong. My dad/co-signer then had to complete or attempt the application multiple times, and the process was confusing and repetitive. This raised concerns about whether repeated attempts/applications could affect credit. During the process, the salesperson repeatedly asked whether my dad was going to complete the application and made it clear that if he did not, I would not be able to get the car. I understand a co-signer may be necessary, but the process should have been clearer from the beginning. I was also asked whether I was in a romantic relationship with my dad/co-signer, which was inappropriate and uncomfortable. He is my parent/co-signer, and that should have been handled professionally. Another major issue was insurance. Nobody clearly explained upfront that full coverage insurance would be required before I could leave with the vehicle. Because I had just relocated and spent my available money on the U-Haul, this became a major barrier late in the process. The insurance issue was also handled in a confusing way because nobody seemed clear on whether my dad only needed to show proof of insurance, add the vehicle, or add me as a driver. I received inconsistent answers about whether my name had to be listed on the insurance policy. One person said my name did not have to be on it, while another person said it did. Nobody clearly explained what deductible amounts were required by the lender either, so I had to figure out whether $2,000, $1,000, or $500 comprehensive/collision deductibles would be accepted. I was also told that an actual physical insurance card was required, even though insurance binders, declarations pages, temporary ID cards, app proof, or email confirmations are commonly used to show active coverage once a policy is bound. It was also unclear why I was asked to show my old insurance card in the first place. The reason was never explained, and the card I had available was not accepted. If the old card was only being used to verify prior insurance history, that should have been stated. If it was not going to satisfy delivery requirements, then I should have been clearly told what would satisfy them. Instead, I was repeatedly asked about insurance while being given vague and inconsistent answers. The same salesperson repeatedly asked about the insurance issue, even after I had already left the dealership. At that point, the repeated questions and unclear answers made the process feel disorganized and uncomfortable. At this point, this has turned into a two-day process, and I still do not have the car. I do like the 2019 Kona Limited AWD and want to move forward, but the process has been disorganized and unnecessarily stressful. I need the remaining steps handled clearly and efficiently, including written confirmation of exactly what is still required, whether the deal is fully approved, what insurance documentation is needed, whether my name must be on the insurance policy, what deductible requirements apply, and when I can take delivery of the vehicle.

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  I had a very disappointing experience with the service department at West Hills Honda. On Monday morning, I dropped off my car because my check engine light was turning on. I specifically went in for a diagnostic to find the problem. Instead, they recommended other services, including adding brake fluid and replacing a missing headlight, which cost me almost $400. They told me that after these repairs the check engine light should turn off. That same night, after driving less than 10 miles, the check engine light came back on. Clearly the original problem had not been fixed. The next day I brought my car back, and they told me they would charge me a diagnostic fee this time because it was not charged the day before due to the other services they performed—even though the diagnostic was the reason I came in originally. They were also unable to work with my extended warranty, and after the poor customer service I experienced, I decided not to continue working with them and took my car to another shop. At the new shop, I was told that my brake fluid was actually overfilled, which was causing another issue. This means I likely did not need the brake fluid service they recommended in the first place. Overall, I wasted a lot of time and money, and my original issue was never resolved by their service department. I was very disappointed with the experience and felt taken advantage of.

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  My experience with West Hills autoplex is: 1. they keep the car longer than expected 2. They do not guarantee their work or honor their guarantees 3. They do not take responsibility for their mistakes West Hills Chrysler fixed a recirculator door in May 2023. It broke again and the vehicle started making the same noise after several months. I brought it back in October 2024 to get it fixed inder warranty. When I picked it up, I asked if the two year warranty started over, and I was told that yes, it does. Within a few months or so, the noise started up again. I took it back in to get fixed December 2025. I put on the appointment when I scheduled online that it was to fix recirculator door, which they had fixed before and is under warranty, and I asked for a phone call. I did not get a phone call and nobody told me that it was not under warranty. I dropped the car off on a Saturday. I received the diagnostic on Wednesday with $1100 to fix the recirc door and related HVAC issue. I called West Hills to explain that it should be under warranty as it got fixed less than 2 years ago. I heard back on Friday (Which was the next business day due to Christmas) that the warranty is only for 2 years from when they originally did the work and it did not restart as I had been told. Service consultant said it was not him who told me it restarted so he cannot do anything about it. No offer to discuss with a manager or offer another option. It was also extremely frustrating that I specified I was bringing it for a repair under warranty and no one checked the warranty until they had had my vehicle for 6 days. I declined the recommended service on Saturday morning as I am not going to pay to fix something that I was told would be under warranty for two years. I was told Saturday afternoon that the van was still taken apart and would be ready for pick up in Monday morning. I called at 10 am Monday morning and it was still not ready and I did not receive a call back for the rest of the day. It was not done until Tuesday morning, they had my van for 9 days. In 2023 I got an oil change done at west hills Kia. Within a few days after the oil change we drove 800 miles to Montana. When we tried to leave again, the Sorento would not start and there was no oil on the dip stick. It took me multiple attempts to reach a manager. Once I did, I explained that there was no oil on the dip stick and it had never gone through all of its oil in even the 3-5 thousands miles between oil changes, so I believed they forgot to refill it when doing my oil change. I was told "the box is checked that they put oil in it" and the manager explained there is a recall on the engine so once I hear a certain noise and check engine light comes on they will replace the engine and I can come in for top offs until then. There was no acknowledgement that it's possible a box could have been checked without oil being refilled and not even an offer to refund my oil change. They did fix it once the engine died, but that was related to a recall and not the faulty oil change.

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