Seller profile

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  I was interested in the 2019 Hyundai Kona Limited AWD because it had the clean Carfax, lower mileage, AWD, better trim, and no reported accident/damage history. I do like the car and still want the vehicle, but the process around getting it has been frustrating. Before this, I had already completed an application elsewhere. After spending about six hours at the dealership, I was then told the application was wrong. My dad/co-signer then had to complete or attempt the application multiple times, and the process was confusing and repetitive. This raised concerns about whether repeated attempts/applications could affect credit. During the process, the salesperson repeatedly asked whether my dad was going to complete the application and made it clear that if he did not, I would not be able to get the car. I understand a co-signer may be necessary, but the process should have been clearer from the beginning. I was also asked whether I was in a romantic relationship with my dad/co-signer, which was inappropriate and uncomfortable. He is my parent/co-signer, and that should have been handled professionally. Another major issue was insurance. Nobody clearly explained upfront that full coverage insurance would be required before I could leave with the vehicle. Because I had just relocated and spent my available money on the U-Haul, this became a major barrier late in the process. The insurance issue was also handled in a confusing way because nobody seemed clear on whether my dad only needed to show proof of insurance, add the vehicle, or add me as a driver. I received inconsistent answers about whether my name had to be listed on the insurance policy. One person said my name did not have to be on it, while another person said it did. Nobody clearly explained what deductible amounts were required by the lender either, so I had to figure out whether $2,000, $1,000, or $500 comprehensive/collision deductibles would be accepted. I was also told that an actual physical insurance card was required, even though insurance binders, declarations pages, temporary ID cards, app proof, or email confirmations are commonly used to show active coverage once a policy is bound. It was also unclear why I was asked to show my old insurance card in the first place. The reason was never explained, and the card I had available was not accepted. If the old card was only being used to verify prior insurance history, that should have been stated. If it was not going to satisfy delivery requirements, then I should have been clearly told what would satisfy them. Instead, I was repeatedly asked about insurance while being given vague and inconsistent answers. The same salesperson repeatedly asked about the insurance issue, even after I had already left the dealership. At that point, the repeated questions and unclear answers made the process feel disorganized and uncomfortable. At this point, this has turned into a two-day process, and I still do not have the car. I do like the 2019 Kona Limited AWD and want to move forward, but the process has been disorganized and unnecessarily stressful. I need the remaining steps handled clearly and efficiently, including written confirmation of exactly what is still required, whether the deal is fully approved, what insurance documentation is needed, whether my name must be on the insurance policy, what deductible requirements apply, and when I can take delivery of the vehicle.

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  Be carful buying a car here. I purchased a 2017 Jeep Grand Cherokee 5.7 The car was spotless even the engine bay but that was to hide the leaky water pump. When I tried to use the full warranty I purchased I find out I actually have the one bellow a full warranty that only covers drive train and major engine components not a bumper to bumper like we discussed. Also it is a third party warranty they sell not the dodge company warranty. They will lie to you to sale a car. Purchase at your own risk

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  I had a very disappointing experience with the service department at West Hills Honda. On Monday morning, I dropped off my car because my check engine light was turning on. I specifically went in for a diagnostic to find the problem. Instead, they recommended other services, including adding brake fluid and replacing a missing headlight, which cost me almost $400. They told me that after these repairs the check engine light should turn off. That same night, after driving less than 10 miles, the check engine light came back on. Clearly the original problem had not been fixed. The next day I brought my car back, and they told me they would charge me a diagnostic fee this time because it was not charged the day before due to the other services they performed—even though the diagnostic was the reason I came in originally. They were also unable to work with my extended warranty, and after the poor customer service I experienced, I decided not to continue working with them and took my car to another shop. At the new shop, I was told that my brake fluid was actually overfilled, which was causing another issue. This means I likely did not need the brake fluid service they recommended in the first place. Overall, I wasted a lot of time and money, and my original issue was never resolved by their service department. I was very disappointed with the experience and felt taken advantage of.

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