Seller profile

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  My experience with West Hills autoplex is: 1. they keep the car longer than expected 2. They do not guarantee their work or honor their guarantees 3. They do not take responsibility for their mistakes West Hills Chrysler fixed a recirculator door in May 2023. It broke again and the vehicle started making the same noise after several months. I brought it back in October 2024 to get it fixed inder warranty. When I picked it up, I asked if the two year warranty started over, and I was told that yes, it does. Within a few months or so, the noise started up again. I took it back in to get fixed December 2025. I put on the appointment when I scheduled online that it was to fix recirculator door, which they had fixed before and is under warranty, and I asked for a phone call. I did not get a phone call and nobody told me that it was not under warranty. I dropped the car off on a Saturday. I received the diagnostic on Wednesday with $1100 to fix the recirc door and related HVAC issue. I called West Hills to explain that it should be under warranty as it got fixed less than 2 years ago. I heard back on Friday (Which was the next business day due to Christmas) that the warranty is only for 2 years from when they originally did the work and it did not restart as I had been told. Service consultant said it was not him who told me it restarted so he cannot do anything about it. No offer to discuss with a manager or offer another option. It was also extremely frustrating that I specified I was bringing it for a repair under warranty and no one checked the warranty until they had had my vehicle for 6 days. I declined the recommended service on Saturday morning as I am not going to pay to fix something that I was told would be under warranty for two years. I was told Saturday afternoon that the van was still taken apart and would be ready for pick up in Monday morning. I called at 10 am Monday morning and it was still not ready and I did not receive a call back for the rest of the day. It was not done until Tuesday morning, they had my van for 9 days. In 2023 I got an oil change done at west hills Kia. Within a few days after the oil change we drove 800 miles to Montana. When we tried to leave again, the Sorento would not start and there was no oil on the dip stick. It took me multiple attempts to reach a manager. Once I did, I explained that there was no oil on the dip stick and it had never gone through all of its oil in even the 3-5 thousands miles between oil changes, so I believed they forgot to refill it when doing my oil change. I was told "the box is checked that they put oil in it" and the manager explained there is a recall on the engine so once I hear a certain noise and check engine light comes on they will replace the engine and I can come in for top offs until then. There was no acknowledgement that it's possible a box could have been checked without oil being refilled and not even an offer to refund my oil change. They did fix it once the engine died, but that was related to a recall and not the faulty oil change.

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  Do not under any circumstances buy here. Aside from our 2019 soul already needing a new engine and having multiple issues before that, the people are the worst. Horrible customer service, they will find loopholes to deny you fixes to your vehicle that are covered under warranty. They’ll call you to try and sell you another car after they treated you like crap and pretend to not remember. The whole experience was a zero. We recently purchased from Peninsula Subaru, whole different experience. Never again west hills, you lost a customer that would’ve been a returning to purchase again had the experience been better.

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  They come off as want to be so helpful. But at final paper work, they add SO MANY HIDDEN fees. SERVICE CONTRACT $4,500, GAP FEE $995, MAINTENANCE CONTRACT $598, ROAD-VANTAGE $2,033?!?!?! CAL TEX Appearance $1,4999?!?!?! WHATEVER PRICE THEY HAVE ADVERTISED, EXPECT TO END UP PAYING DOUBLE THAT. I DO NOT recommend getting car from here. And will NEVER get a car from here again. I signed and agreed to one price. initialed accidentally where was supposed to sign. Distinctly remember being no more than $15,000 total for car. And then they ask me come In today and the final price ends up $24,000!!!!! DO NOT TRUST THIS PLACE AND THEIR FAKE SMILES.

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