Seller profile

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  Update !!!! I have since gotten to talk to someone about cancing my extended warranty and they are being really helpful...first I was really pleased with the service i received I purchased a new honda accord with all every feature they offer even got a hybrid. When I bought the car I told the guy I was gonna be driving alot and he told me that the car would be the best option for long road trips. I didn't have more than 2500 miles on it when it almost left me stranded in the Nevada desert. I get the car back here and they tell me its just the cvt transmission and im not used to it. I don't care what kind of transmission it is when they get hot and won't shift outta 3rd no matter how high the rpms get there is a problem. They insisted there wasn't. So I sold the car but now I been calling for over a week and leaving messages because im trying to cancel my extended warranty that i purchased for $14k and change i have left voicemail messages messages with the receptionist message on the live chat feature on the website. And they won't call me back. They are not as helpful or caring as they pretend to be and definitely are only worried about their profit margins and not customer satisfaction. That will be the first and last time I ever buy a brand new car and definitely stay away from cvt transmissions upon researching its inherent with them to get hot and have issues.

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  i bought a car a couple weeks ago. driving home i noticed the temp guage would go to 3/4 and then drop down to below 1/2. ok. i figured maybe that's how the thermastat works on this model. 2010 malibu 3.6L engine. got home and could smell the engine was hot, radiator fans whirling away. a few days later while my wife was driving she noticed the temp gauge went way into the red. she pulled over and noticed the coolant reservoir was empty. we filled it up and continued to monitor. there was a slow steady drip of coolant . most likely cause was water pump i figured. after texting with your so called chat assistant about my problem ( actually 3 of them diego,asher,and james. ) each one said someone will look into it and get back to me. never happened. i ended up calling the service department and they said bring it in and we"ll run a diagnostic. i asked "as a reputable dealer and in good faith because i just bought the car ($12000) would you fix it for free" he said we"ll talk about it after we find out whats wrong. they did a pressure test and said the water pump needed to be replaced and showed me the quote for $1100. (NAPA sells the water pump for $143). we started talking about maybe trading back the malibu for something else .my wife and i were having some buyers remorse. we found a car we liked and we sat down and started talking numbers. they offered $4900 for the same car i just paid $12000 for less then 3 weeks ago. i felt insulted and said no way . they came again with a $7000 offer. another slap to the face. at that time i was so mad i just wanted my car so i could get the heck out of there. after a huge misunderstanding. i was told there would be no charge for the water pump. when i called him on it he said that was only under the condition i trade in the malibu and bought something else. well i must have missed that part. anyway they knocked $500 off the $1100 bill. and i relunctantly agreed. this was the 2nd car we'd purchased at west hills,and were planning on buying a third. but after this experience and reading similar reviews i'll be shopping elsewhere. i just want to add a shout out to sales rep Jo'el (outstanding) and Megan (equally outstanding) but once you start getting above their pay grades .things start to deteriorate very quickly. * REVISE * after speaking with the general manager he determined the whole situation could have been handled better. and in a gesture of good will and appreciation of me being a past,present and future customer west hills paid for the water pump. they have earned back my respect and i look forward to our next vehicle purchase . i take back my 1 star rating and give them 5 stars.

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  Do not under any circumstances buy here. Aside from our 2019 soul already needing a new engine and having multiple issues before that, the people are the worst. Horrible customer service, they will find loopholes to deny you fixes to your vehicle that are covered under warranty. They’ll call you to try and sell you another car after they treated you like crap and pretend to not remember. The whole experience was a zero. We recently purchased from Peninsula Subaru, whole different experience. Never again west hills, you lost a customer that would’ve been a returning to purchase again had the experience been better.

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