Seller profile
North Star Auto Sales LLC
San Antonio, TX
4.9
(Google reviews)
Verified Auto Dealer
Business Information
San Antonio, TX 78212, USA
Open today
Hours 10:00 AM – 7:00 PM
Monday
10:00 AM – 7:00 PM
Tuesday
10:00 AM – 7:00 PM
Wednesday
10:00 AM – 7:00 PM
Thursday
10:00 AM – 7:00 PM
Friday
10:00 AM – 7:00 PM
Saturday
10:00 AM – 7:00 PM
Sunday
Closed
Business description
About us
Google reviews
Huge thanks to Vlad for helping me get into a fantastic car! He went above and beyond to make sure the deal worked for my budget and that I was happy with the purchase. It's rare to find such genuine service at a dealership, with such a great variety of vehicles. I'll definitely be sending friends and family to see him.
Found this voicemail from a couple years ago and had to laugh looking back. I accidentally overslept and missed a tint appointment. That part was on me. What wasn’t expected was the voicemail I received eight minutes after the appointment time. Instead of a simple reschedule or cancellation policy reminder, it included profanity, personal insults, and being told I was blocked from ever doing business again. I completely understand that no-shows are frustrating. I don’t understand unloading on a customer like that. Professionalism matters, especially when things don’t go perfectly. To this day, it stands out as one of the most surprising business interactions I’ve ever experienced. It definitely felt like there was more going on than just a missed appointment. In hindsight, it seems I may have unintentionally avoided a situation I wouldn’t have wanted to be part of anyway. Edit: Response to owner I already acknowledged that missing the appointment was my mistake. No-shows are frustrating, and I don’t dispute that. My review wasn’t about the missed appointment itself, it was about the tone and language used in the voicemail that followed. Communication and professionalism are part of the overall customer experience, even when a service isn’t completed. This wasn’t written out of pettiness, just reflection. I hope moving forward situations like this are handled in a way that reflects the 13 years of business experience you mentioned.
We purchased this car for our son to take to college. The transaction was hassle-free, and they worked with our bank without delay. I want to stress that Vlad and Angela helped us when we had some issues. They reached out to us and wanted to help. They believe in working with their customers on a personal level. They displayed their commitment to customer satisfaction throughout the entire process. I strongly stress that they are a trustworthy auto dealer. You will be satisfied with the outcome. Thank you.
Items from this seller
2013 Mercedes-Benz E-Class$9,499136k milesSan Antonio, TX
2019 Toyota Tacoma Double Cab$24,50094k milesSan Antonio, TX
2022 Dodge Challenger$23,99966k milesSan Antonio, TX
2014 BMW 3 Series$10,999118k milesSan Antonio, TX
2021 Dodge Charger$34,99961k milesSan Antonio, TX
2015 Ram 1500 Crew Cab$17,999106k milesSan Antonio, TX
2012 Jeep Wrangler$14,99976k milesSan Antonio, TX
2008 Mercedes-Benz S-Class$15,999100k milesSan Antonio, TX
2018 Ford F150 SuperCrew Cab$18,499108k milesSan Antonio, TX
2018 Honda Odyssey$16,499147k milesSan Antonio, TX
2003 Ford F150 SuperCrew Cab$5,499205k milesSan Antonio, TX
2015 Ford Mustang$13,499127k milesSan Antonio, TX
2019 Jeep Grand Cherokee$17,99990k milesSan Antonio, TX
2016 Nissan Frontier Crew Cab$14,999124k milesSan Antonio, TX
2013 Ford F250 Super Duty Crew Cab$21,499251k milesSan Antonio, TX
2019 Chevrolet Camaro$17,999101k milesSan Antonio, TX
2012 Dodge Charger$11,99953k milesSan Antonio, TX
2020 Jeep Gladiator$25,39986k milesSan Antonio, TX
2015 Mercedes-Benz GL-Class$9,999170k milesSan Antonio, TX
2015 Ford Expedition$10,999142k milesSan Antonio, TX