Seller profile
North Star Auto Sales LLC
San Antonio, TX
4.9
(Google reviews)
Verified Auto Dealer
Business Information
San Antonio, TX 78212, USA
Open today
Hours 10:00 AM – 7:00 PM
Monday
10:00 AM – 7:00 PM
Tuesday
10:00 AM – 7:00 PM
Wednesday
10:00 AM – 7:00 PM
Thursday
10:00 AM – 7:00 PM
Friday
10:00 AM – 7:00 PM
Saturday
10:00 AM – 7:00 PM
Sunday
Closed
Business description
About us
Google reviews
Huge thanks to Vlad for helping me get into a fantastic car! He went above and beyond to make sure the deal worked for my budget and that I was happy with the purchase. It's rare to find such genuine service at a dealership, with such a great variety of vehicles. I'll definitely be sending friends and family to see him.
Found this voicemail from a couple years ago and had to laugh looking back. I accidentally overslept and missed a tint appointment. That part was on me. What wasn’t expected was the voicemail I received eight minutes after the appointment time. Instead of a simple reschedule or cancellation policy reminder, it included profanity, personal insults, and being told I was blocked from ever doing business again. I completely understand that no-shows are frustrating. I don’t understand unloading on a customer like that. Professionalism matters, especially when things don’t go perfectly. To this day, it stands out as one of the most surprising business interactions I’ve ever experienced. It definitely felt like there was more going on than just a missed appointment. In hindsight, it seems I may have unintentionally avoided a situation I wouldn’t have wanted to be part of anyway. Edit: Response to owner I already acknowledged that missing the appointment was my mistake. No-shows are frustrating, and I don’t dispute that. My review wasn’t about the missed appointment itself, it was about the tone and language used in the voicemail that followed. Communication and professionalism are part of the overall customer experience, even when a service isn’t completed. This wasn’t written out of pettiness, just reflection. I hope moving forward situations like this are handled in a way that reflects the 13 years of business experience you mentioned.
We purchased this car for our son to take to college. The transaction was hassle-free, and they worked with our bank without delay. I want to stress that Vlad and Angela helped us when we had some issues. They reached out to us and wanted to help. They believe in working with their customers on a personal level. They displayed their commitment to customer satisfaction throughout the entire process. I strongly stress that they are a trustworthy auto dealer. You will be satisfied with the outcome. Thank you.
Items from this seller
2003 Ford F150 SuperCrew Cab$5,998205k milesSan Antonio, TX
2012 Ford Mustang$6,990114k milesSan Antonio, TX
2015 Volkswagen Passat$9,99983k milesSan Antonio, TX
2015 Cadillac ATS$11,499123k milesSan Antonio, TX
2012 Ford Edge$8,999104k milesSan Antonio, TX
2015 Ram 2500 Crew Cab$17,999170k milesSan Antonio, TX
2019 Maserati Ghibli$19,99983k milesSan Antonio, TX
2014 Ford F150 SuperCrew Cab$22,999117k milesSan Antonio, TX
2011 Ford F350 Super Duty Crew Cab$21,499175k milesSan Antonio, TX
2015 Jeep Wrangler$21,75079k milesSan Antonio, TX
2021 Chevrolet Silverado 1500 Regular Cab$13,999125k milesSan Antonio, TX
2015 Mercedes-Benz S-Class$25,99982k milesSan Antonio, TX
2017 Maserati Ghibli$19,99941k milesSan Antonio, TX
2019 Mercedes-Benz GLA$15,99986k milesSan Antonio, TX
2017 Nissan Rogue$13,99998k milesSan Antonio, TX
2016 Subaru WRX$18,499106k milesSan Antonio, TX
2015 Ram 1500 Quad Cab$19,99970k milesSan Antonio, TX
2013 Mercedes-Benz E-Class$9,499136k milesSan Antonio, TX
2019 Toyota Tacoma Double Cab$24,50094k milesSan Antonio, TX
2014 BMW 3 Series$10,999118k milesSan Antonio, TX