Seller profile

Cooler Depot

City of Industry, CA

3.7

(Google reviews)

Verified Local Business

Business Information

City of Industry, CA 91746, USA
- Monday
  9:30 AM – 5:30 PM
- Tuesday
  9:30 AM – 5:30 PM
- Wednesday
  9:30 AM – 5:30 PM
- Thursday
  9:30 AM – 5:30 PM
- Friday
  9:30 AM – 5:30 PM
- Saturday
  9:00 AM – 1:00 PM
- Sunday
  Closed

Business description

About us

Cooler Depot USA (Honey Management Group Inc) is one of the largest restaurant Appliance companies! With years of customer service and sales our representative professionals provide outstanding sale and support to individual customers locally and nationwide. With a large products inventory available and and Everything available in NSF ETL CE, we have everything your business needs to function at its best. Over the years we have expanded our selection of American-made, China-made appliances. We strive on helping you expand your business that’s why Cooler Depot USA inventory keeps expanding with newer more efficient commercial appliances with low prices and the best product warranty you can find! Opening time Mondays to Fridays From 9:00 AM to 1:00 PM (pick up) Saturdays and Sundays Contact us for more information (No pick up)

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Google reviews

DO NOT PURCHASE ANYTHING FROM THIS COMPANY! 🚨🚨 Terrible experience. Their customer service is awful, and both ice machines we received arrived damaged. We purchased a brand-new ice machine from this company. When it arrived, we discovered that it was damaged. We contacted them and waited for them to pick it up and send us a replacement. After waiting another two weeks, the replacement ice machine arrived damaged as well. At that point, we no longer wanted to wait or trust the company, so we requested a full refund and allowed them to take back the ice machine and bin. Instead of taking responsibility for sending us two damaged machines, their salesperson, Wendy, told us they would charge us a 25% restocking fee. Seriously? You send us a damaged machine twice, make us wait weeks for a replacement, and then charge us 25% of our money when we ask for a refund? What a scam company. 🤦🏻‍♂️ We definitely should have read the reviews before purchasing from this company. Based on our experience, I would NOT recommend buying anything from them. Very disappointing product and customer service.
Disappointing Cooler Depot. Sold us a damaged and used cooler box, and a condenser unit that does not work. Salesperson Manny cannot be trusted. Delivery was promised numerous times but never took place. We used our contractor to pick up the items and found out the cooler was in a bad shape and the condenser unit did not work. The delivery charge and the returned condenser unit, the payments made were never returned after number promises. Do not trust Cooler Depot. We will have a justice court settle the damages, compensatory and punitive, that have caused our business. Like all negative reviews, and there are many here, Cooler Depot will try to justify that they did nothing wrong. Unbelievable people!
We purchased a refrigerator in March, but it developed a serious issue before we were even able to start using it—it cannot maintain proper temperature. We contacted customer service and requested a repair, but after two weeks, no technician has come, and despite multiple follow-ups, we have received no effective response. The after-sales service is extremely poor. This delay has severely affected our business operations, and the lack of communication and support is very disappointing. We do not recommend purchasing from this company.