Seller profile

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  DO NOT use this company!!!!! I purchased a dough divider/roller for my 70 year old mother for her bread business, after calling to discuss concerns about dough texture, ease of cleaning, installation. My representative Rebecca out of NJ assured it handled all dough and was super easy to clean. There were additional fees to ship it to Virginia that came after money was sent, but we went with it. After getting it all set-it arrived damaged. We rejected it upon arrival and a new one was sent. It came on a raggedy palate wrapped in cardboard ñ, crated with cracked wood nailed all around. The delivery man helped me remove the splitting wood so that I could inspect it. It appeared fine. It came with two wires. No plug- and after hiring an electrician we were told it was not even grounded. On top of that it worked under 50hz, the American system is 60hz. The machine only had Chinese symbols and came with no instructions. I had to ask multiple times for a pamphlets and what was emailed was a joke! I question if they made it themselves. They had me go by videos they found on YouTube that were 15 second clips. After we tried it, the dough got stuck. They little that did come out was not rolling as it should have. It did not work at all, not even one roll. The machine was quite IMPOSSIBLE to clean. We spent hours doing our best so that we could try again. What a burden. When I reached out (with videos) I was asked how much flour we use and that it needed to more to be a harder dough… so change the recipe? Infuriating. And then was told that the machine was workin fine, our dough is the problem. To return we would have to find a shipper- and crate and palate the machine…supposedly with the original wood (what a joke) 15 days from delivery.. after having to do all that we did. They ended up sending a company that we paid for, but we had to crate and palate. I had to reach out to even know if/when they were coming. We also had to pay 25% restocking fee if that awful machine that they lied about. I waited close to a month after sending to reach out about the partial refund. It finally was sent. Hundreds/ Thousands wasted and I feel like this is how they are still in business. They have no morals and are horrible. Please, please go elsewhere or find another solution. The issues will always fall on you. Look at his response! A professional machine with no instructions. How is it that when I buy the machine, “It is for all dough types-there will be no issues!”.. but when there is an issue it’s the the dough! No the issue is your machine is limited, hard to clean, and you guys LIED point blank. Let me attach a picture of the unprofessional rolls that are sought out year round!! PATHETIC!

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  Ricky is the man!! He knows his stuff and very friendly and professional in his service. They have the best products at the best prices and if there's any problems they take care of you. I strongly recommend this place

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  I am a refrigeration service tech, I diagnosed a locked up compressor on a 2 week old reach in cooler that was purchased from cooler depot, I was sent a compressor, not the same compressor that was in it, but one that they promised would work. I installed it using all best practices, brazed flowing nitrogen, pressure tested, then vacuumed down into a deep vacuum and charged to the 155g charge using specialty equipment. The new compressor lasted 20 minutes before shorting to ground. Cooler depot denied my invoice for the compressor replacement because it didnt fix the cooler. I would avoid cooler completely, your restaurant is only as reliable as your equipment. EDIT: I attempted to make a complaint to the Better Business Bureau, but I cant because theyre already rated an F so no complaints can be added to the many unresolved issues. DO NOT BUY FROM HONEY MANAGEMENT DBA COOLER DEPOT.

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