Seller profile

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  DO NOT use this company!!!!! I purchased a dough divider/roller for my 70 year old mother for her bread business, after calling to discuss concerns about dough texture, ease of cleaning, installation. My representative Rebecca out of NJ assured it handled all dough and was super easy to clean. There were additional fees to ship it to Virginia that came after money was sent, but we went with it. After getting it all set-it arrived damaged. We rejected it upon arrival and a new one was sent. It came on a raggedy palate wrapped in cardboard ñ, crated with cracked wood nailed all around. The delivery man helped me remove the splitting wood so that I could inspect it. It appeared fine. It came with two wires. No plug- and after hiring an electrician we were told it was not even grounded. On top of that it worked under 50hz, the American system is 60hz. The machine only had Chinese symbols and came with no instructions. I had to ask multiple times for a pamphlets and what was emailed was a joke! I question if they made it themselves. They had me go by videos they found on YouTube that were 15 second clips. After we tried it, the dough got stuck. They little that did come out was not rolling as it should have. It did not work at all, not even one roll. The machine was quite IMPOSSIBLE to clean. We spent hours doing our best so that we could try again. What a burden. When I reached out (with videos) I was asked how much flour we use and that it needed to more to be a harder dough… so change the recipe? Infuriating. And then was told that the machine was workin fine, our dough is the problem. To return we would have to find a shipper- and crate and palate the machine…supposedly with the original wood (what a joke) 15 days from delivery.. after having to do all that we did. They ended up sending a company that we paid for, but we had to crate and palate. I had to reach out to even know if/when they were coming. We also had to pay 25% restocking fee if that awful machine that they lied about. I waited close to a month after sending to reach out about the partial refund. It finally was sent. Hundreds/ Thousands wasted and I feel like this is how they are still in business. They have no morals and are horrible. Please, please go elsewhere or find another solution. The issues will always fall on you. Look at his response! A professional machine with no instructions. How is it that when I buy the machine, “It is for all dough types-there will be no issues!”.. but when there is an issue it’s the the dough! No the issue is your machine is limited, hard to clean, and you guys LIED point blank. Let me attach a picture of the unprofessional rolls that are sought out year round!! PATHETIC!

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  I don't think in over 20 years I've ever given such a bad review to a business, but this business deserves it. I ordered an item that arrived damaged. I reported this to this company and they told me they would submit a claim with the carrier and get the matter settled. 6 months later, nothing. After numerous emails to them, they never followed up or made any effort to refund or replace the damaged item. I would highly caution anyone from doing business with these people. Don't expect good customer service or any help if there is a problem.

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  Never recommend this company! We bought walking freezer unit, but it doesn’t work , we reported to seller , he opened to claim for fix , after repair department worker Oskar , he not unprofessional very very rude guy . I talked with his manager Danielle and she unfortunately ahe ia unprofessional either. I recorded all phone conversations and he never answered my phone and text messages on time . Please all , don’t waste your time and money here, be careful when you buying to something here … I tried contacting to Victor (owner of Coolerdepot ) No one gave me his direct number.

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