Seller profile
Thunder CDJR
Bartow, FL
4.5
(Google reviews)
Verified Auto Dealer
Business Information
Bartow, FL 33830, USA
Open today
Hours 9:00 AM – 8:00 PM
Monday
9:00 AM – 8:00 PM
Tuesday
9:00 AM – 8:00 PM
Wednesday
9:00 AM – 8:00 PM
Thursday
9:00 AM – 8:00 PM
Friday
9:00 AM – 8:00 PM
Saturday
9:00 AM – 8:00 PM
Sunday
Closed
Business description
About us
Google reviews
I’m very late in posting this but… A few years ago my boyfriend bought a used truck. I personally thought the whole deal, including the shady finance guy, was just that…shady! I was right. I’m SUPER sensitive to mold. I can smell it the minute I’m exposed to it. As we were leaving & I was getting into the truck for the first time, I immediately smelled mold. I started looking & found what I KNEW my nose smelled. I said something to Matt, his salesperson, & tried to show it to him but he just looked at me and walked away. Yes, my boyfriend was at fault for being ok with it because he was so excited to be buying it but ultimately, the dealership is responsible for what they sell & they knew what they were selling ~ a moldy truck! There is no way I would buy anything from this place because the way Matt just looked at me told me all I needed to know about the type of people who work here & the kind of cars/trucks that sell. I hope karma pays Matt a visit come day. No, I do t feel bad writing that.
To make a very long story short, I am so disappointed in this dealership. Bought a used truck from them out right (40k) and the sales rep said he could only put 20 dollars in, due to the sales managers new rule on used trucks. Not a huge deal, but come on guys... I bought several trucks in my time, Lake Wales GMC fully detailed my 3.0 and filled that sucker up to the brim. Thats what people remember. To make matters even better, the Sales rep also informed me he has been driving that truck home since his was in the shop. (Not a very cool thing to say to someone whose buying that vehicle, with no gas in it.) The biggest issue though, Thunder Dodge sold me a Lemon vehicle. They knew about an engine issue, they cleared a code on the truck and luckily for technology nowadays, shows it was a deleted/stored code. (Meaning they knew there was an issue, cleared the code and did not fix it, and sold it faulty anyways.) Crazy, even though I informed them of this, they were not surprised and knew an issue before I could mention it. I told them I did not want the truck anymore, not knowing what else could be wrong with it, and they want to be rude about the issue and not help and use a middle man to inform me options. I have yet to talk to an actual manger, even after informing them of a Lemon Law vehicle. So I had to contact the BBB to file a complaint, and maybe a review will get the attention to someone in charge, to make a wrong a right. I just want to let other beware, do your research before coming to this place. Mike, the sales Manger, has no customer service. You're nothing but a dollar sign to him and it was made very clear that day.
Tony is the man! Went in for a warranty driveshaft replacement on my Ram 2500 and had a very positive experience, as always. They got my truck into service right away and even provided shuttle service to and from my house while the work was being done, which made everything super easy and convenient. The young lady who drove me (unfortunately I didn’t catch her name) was extremely nice, respectful, and clearly a hard worker. Good work and good workers shouldn’t go unnoticed. Thank you very much to the Thunder team for taking care of me and my vehicle! 👍
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