Seller profile

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  We purchased this vehicle with an extended warranty. The right-side exterior mirror detached from the mount on its own, with no broken glass, no exterior damage, and no signs of impact. This clearly indicates an internal component or manufacturing defect, not customer misuse. Despite this, the service department refused to treat it as a quality or warranty issue and instead blamed external causes without a proper evaluation. What made the experience worse was the lack of transparency and consistency. Different staff members provided conflicting explanations, which seriously undermined trust. This is not about cost. It is about honesty, accountability, and standing behind the quality of the vehicle, especially when an extended warranty is in place. Unfortunately, this experience has significantly damaged my confidence in this service department. I would advise other customers to document everything carefully when dealing with warranty-related concerns here.

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  I wholeheartedly endorse Ivy Vasques and the exceptional sales manager and finance team at Hemborg Ford in Norco to the entire Inland Empire community. Exceptional Customer Service by Ivy VasquesIvy Vasques delivered truly outstanding customer service, demonstrating deep product knowledge about the 2026 Ford Maverick hybrid truck while using a no-pressure approach that made me feel completely at ease. Her warm demeanor and unwavering professionalism turned what could have been a routine purchase into a genuinely enjoyable experience, with impressively short wait times throughout. The entire team collaborated seamlessly to provide an exceptional deal on my first Ford truck, far surpassing my expectations.Strong Recommendation for IE CommunityInland Empire neighbors in Corona, Riverside, Norco, and surrounding areas—choose Hemborg Ford; Ivy and her team set the benchmark for customer care, and I would return without a second thought. Thank you!

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  I recently had the pleasure of working with the team at Hemborg Ford, and I could not be more impressed with the level of service I received. Luis C. provided outstanding customer service throughout my visit. His professionalism, product knowledge, and attention to detail ensured that everything was handled efficiently and with great care. He went above and beyond to make the process smooth and stress-free, which truly set my experience apart. Additionally, I would like to recognize Josh in the Parts Department for his excellent support. He was prompt, knowledgeable, and courteous, making sure I received exactly what I needed without any difficulties. These two guys definitely need a raise for all they do! Overall, Hemborg Ford demonstrated a strong commitment to customer satisfaction, and I would highly recommend them to anyone in need of quality sales or service.

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