Cruz Tires - Lakewood

Cruz Tires - Tire Repair Shop & Changing Service, Quality & Affordable New Tires in Lakewood CA

Google Reviews

My daughter bought a used tire from this place a couple of days ago. The sidewall blew out last night while on the 710 going 70 mph. AAA is going to swap it out today with the spare. We will be going back there tomorrow after they open to get a refund. I don't trust their judgement of what constitutes a good used tire.

*****UPDATE*****
They replaced the tire for free. I'm hoping this was just a fluke accident. We will be watching this one though. I asked my daughter if they gave her an apology for the tire. She said "I don't know I don't understand spanish". For the record she speaks absolutely NO SPANISH. They couldn't take the time to talk to her in english, so I am assuming that they spoke about her.

The good: $160 for four Michelin primacy tires dated 2021-2025, quick install.

The bad: my tire pressure was supposed to be 32-35psi and they were inflated to 45-65psi. The balance also wasn’t correct as my steering wheel wobbles on the highway.

Overall a great deal on the tires but check their work and factor in additional cost to have your wheels rebalanced.

Update: I went back and they redid the balance. It’s still not perfect but definitely better than before.

Thank you Cruz Tires on Del Amo and Bellflower!  Shop local people.  I got a nail in my tire while running around this week and thought I was going to be out hundreds of dollars. Costco wouldn't touch it due to regulations, but the guys at Cruz Tires at Del Amo and Bellflower saved me. I put together a comic about the whole fiasco. Support local!  Cruz Tires were affordable and fast.

Great place to get tires. They stock a mix of sizes and have used and new. But the main issue is just the time to get work done here. They really need to fix their system or checking people in. Basically you just park where you can and have to flag a worker down. First time I worked my way to the front of the line as cars finished, then finally got to the front and waited another hour without any help. Finally a customer saw me and told me the only way to get service was by physically getting a worker and making them walk to your car. If not you’ll wait there all day. Even after doing that I still waited another hour. All in told it took me 3 hours just to get 1 tire changed. I do come back here regularly now because their stock selection and prices. But I just know to flag someone down. Even then expect close to 2 hours.

I am writing to formally file a complaint regarding the unacceptable service I received at Cruz Tires on 6/6/25
during the purchase and installation of two new tires.
Upon arrival, I waited for over 30 minutes without being acknowledged or offered any assistance. Despite making prior arrangements by phone--where I was told the shop had 275/60/20 tires in stock--l received no guidance or updates during my long wait. When someone finally helped me, one of the workers rolled out a 275/60/20 A/ T tire and confirmed it was the correct size I had requested and was quoted for.
After what should have been a routine tire change turned into a three-hour wait, I inspected my vehicle and discovered that 265/60/20 tires had been installed instead of the 275/60/20 tires I paid for and was promised. When I questioned this, I was told that they did not have the correct size in stock--despite confirming it twice beforehand: once over the phone and again in person before installation.
Adding to the frustration, after 1 pointed out the wrong size, I was told the correct 275/60/20 tires were located at another lot and I would have to wait another 1.5 hours for someone to bring them. This would have extended my visit to nearly five hours for a basic two-tire replacement.
To make matters worse:
* The originally quoted price of $250 over the phone, than $280 in person before service and then was increased to $290 after service, without notice.
* I was told there would be a $30 card processing fee--a fee that is unusually high and significantly above the standard $3-$8 range for debit transactions.
* I had to request a receipt instead of receiving one automatically, which should be standard practice.
This experience was both disappointing and unacceptable. The lack of communication, bait-and-switch tactics, and unprofessional customer service reflect poorly on your business. It is especially concerning that tires of the wrong size were installed without informing me or getting my approval, which could have led to safety risks.
This is not only unacceptable but misleading, and it raises concerns about the integrity of the service provided. I also strongly recommend Cruz Tires implement better customer service protocols, clearer communication, and fair, transparent pricing to prevent future incidents like this. Please Beware of Javier and short man possibly the owner since it looked like he was calling the shots and making final decisions and prices.
They are the once who created this egregious experience for me, I would be highly advised to record them quoting prices to you in person before service so if you get anything else told you after service you can play it back and correct it.

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