Seller profile

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  Deal with Jonathan Perez went well. I get to finance and did the transaction with Joseph Salazar (Joe) he then brought out the warranty papers and GAP coverage. I agreed to it. My mom was in the office with me and asked Joseph Salazar (Joe) if the new total presented to us was the over all new total Joseph Salazar told us "no, the total we see is WITH interest included" fast forward. I get an email stating my original loan balance was the balance we asked about. Joseph Salazar added GAP $2048, $2560 Honda Care service contact, $1793 Road Hazard, $1793 Glass Protection, $7169 Portfolio One. Totaling $15,363 added into my loan. The highest amount of warranty and Gap coverage I ever seen. When I figured this out days later I called the dealership to speak to Joseph Salazar. He told me it takes 6 months for all products to be cancelled and I would have to pay a cancellation "fee" to come down and talk to Kyla Thames. I asked to be transferred to Kyla Thames and she asked me "why do you even wanna cancel it" she then proceeded to tell me I needed to come in do even get the ball rolling. I decided to take matters into my own hands. Called Honda Care & Portfolio one myself. Honda Care had ZERO warranty products under my name, they informed me this meant it was third party. I called 4 different times, 4 different days they continued to say i did not have warranty products with them. However Portfolio one DID have that warranty product under me. They sent me the cancellation form & I sent it to Joseph (Joe). I asked Joe who the 3rd party warranty was under and why was I not told it was 3rd party. He then informed me it was through Safe guard. I called safe guard and they had 3/4 products. Gap, Glass Protection, Road Hazard, BUT NOT THE SERVICE CONTRACT. The checks were sent to my lender. They missed 1 payment of $2560 for the Honda Care Service Contract. Had I not seen that, would they have even reached out to me? I reached out to them again & was told Anastazia "missed it" and was waiting for the cancellation CONFIRMATION.

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  The service dept was very helpful when I recently had a flat on the way to work requiring the tire be replaced. They sent a text about what was found and when car was ready. Also sent a shuttle to pick me up from work. Sales Mgr is a nice guy. I must say their service dept is much better than the Sales Mgmnt.

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  Came to dealership expecting to be shown several suvs as it seemed there were 22 on the lot. Was shown a couple. Selected one that needed to be washed. Took it home and washed it next day. There were pits all over hood. Took it back and was told it was disclosed. But not really as car was so dirty pits couldn't be seen. Today the dash lights came on crazily. Took it in. Waiting on results. THIS IS FIVE DAYS IN. Regret coming here. No Stars for this dealership. 😭

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