Seller profile

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  Deal with Jonathan Perez went well. I get to finance and did the transaction with Joseph Salazar (Joe) he then brought out the warranty papers and GAP coverage. I agreed to it. My mom was in the office with me and asked Joseph Salazar (Joe) if the new total presented to us was the over all new total Joseph Salazar told us "no, the total we see is WITH interest included" fast forward. I get an email stating my original loan balance was the balance we asked about. Joseph Salazar added GAP $2048, $2560 Honda Care service contact, $1793 Road Hazard, $1793 Glass Protection, $7169 Portfolio One. Totaling $15,363 added into my loan. The highest amount of warranty and Gap coverage I ever seen. When I figured this out days later I called the dealership to speak to Joseph Salazar. He told me it takes 6 months for all products to be cancelled and I would have to pay a cancellation "fee" to come down and talk to Kyla Thames. I asked to be transferred to Kyla Thames and she asked me "why do you even wanna cancel it" she then proceeded to tell me I needed to come in do even get the ball rolling. I decided to take matters into my own hands. Called Honda Care & Portfolio one myself. Honda Care had ZERO warranty products under my name, they informed me this meant it was third party. I called 4 different times, 4 different days they continued to say i did not have warranty products with them. However Portfolio one DID have that warranty product under me. They sent me the cancellation form & I sent it to Joseph (Joe). I asked Joe who the 3rd party warranty was under and why was I not told it was 3rd party. He then informed me it was through Safe guard. I called safe guard and they had 3/4 products. Gap, Glass Protection, Road Hazard, BUT NOT THE SERVICE CONTRACT. The checks were sent to my lender. They missed 1 payment of $2560 for the Honda Care Service Contract. Had I not seen that, would they have even reached out to me? I reached out to them again & was told Anastazia "missed it" and was waiting for the cancellation CONFIRMATION.

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  I had a very disappointing experience with Roswell Honda. I initially reached out regarding a specific trade-in promotion and provided my and my husband's credit information solely to streamline the process in the event that they found a vehicle that met our needs. We live in Ruidoso, so this was meant to save time if we decided to move forward on a deal. At no point did we approve a specific vehicle or agree to proceed with a purchase. In fact, Roswell Honda never found a vehicle that we wanted to trade into. Despite this, they ran both of our credit reports through multiple lenders—at least seven that I am aware of—without first contacting us for approval to move forward. When I raised concerns, I was told that because I provided our credit information, they had the right to run it. That was never my understanding or intent. The information was provided only so an application could be submitted once a vehicle had been identified and approved by us, not before. This resulted in multiple hard inquiries on both of our credit reports for a transaction that never happened. Customers should be clearly informed and asked for consent before their credit is submitted to numerous lenders. Transparency and communication are essential, and unfortunately, that did not happen in our case.

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  The staff were very friendly and willing to assist any way they could. The problem was with the evaporative emissions system which is very difficult to analyze. I would have been happier had the issue been easier to get done but they managed to correct it with just trips so I feel comfortable to hit the road to my Grandsons wedding.

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