Seller profile

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  I love the store on center street. I only work with Lorente strictly! He always gets me right for my purchases, device set up (tech) repairs… anything you could think of! This store has phones, counsels, laptops, everything tech under the sun! 10/10!!!!!! If you go to any store go to the one of Center street!!!!!!! Way cheaper than Apple or front line stores. Store is clean, well maintained, and all my visits I always get a good laugh in! Love this place!!!!! Ask for Lorente specifically. He’s the guy!

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  I can’t say enough good things about Victor and Jerald at The Phone Guys! They were both incredibly kind, patient, and professional. Even after I had to come back the next day for some troubleshooting, they got me taken care of super quickly — I was honestly surprised by how fast everything was handled. They explained what was going on in a way that actually made sense, and I really appreciated how understanding and down-to-earth they were through the whole process. You can tell they truly care about helping people, not just selling phones. Thanks to them, I left with my new phone fully set up and a big smile on my face. I highly recommend them to anyone who wants honest, efficient, and genuinely compassionate service! We need more employees who portray exactly all the qualities that The Phone Guys implements at their core values and mission statement of the company. This is a place of security in my investment of my telephone but also an overall humbling experience to be met at a level of caring for my business.

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  Honestly, I’m really disappointed with this experience. My boyfriend bought a pre-owned iPhone 17 Pro Max from here for $1,213 because he specifically needed a phone that he could use with Metro. Shortly after getting it, we found out we couldn’t activate it. We checked the phone’s IMEI through multiple IMEI-checking services, and it came back as blacklisted. The phone itself showed that it was unlocked, so this wasn’t simply an issue of the phone being carrier locked. We were also told that management already knew there could be an issue with these phones being activated on Metro, which made the situation even more frustrating because this was never explained to us before we spent $1,213. My boyfriend decided he wanted a refund. He went in and was given $1,000 back, but was told he would have to come back later for the remaining $213 because they didn’t have the rest of the cash available. He came back later that same day and was told they still didn’t have it and that he would need to come back another day. So today I went with him to get the remaining refund. Thankfully, we did receive the rest of our money, but the whole experience left a really bad taste in our mouths. The refund was eventually handled, but the attitude we received today felt very fake and dismissive, even though the lady was smiling while doing it. The biggest issue for me is that we spent $1,213 on a phone that couldn’t be activated, had to make multiple trips just to get our money back, and were never given a straightforward explanation for why this happened. We appreciate getting our money back, but after this experience, we will definitely be taking our business somewhere else.

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