Seller profile

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  I purchased a brand-new scooter that failed the same day. It completely died while I was on my way to an important meeting, leaving me stranded and forced to drag it miles through an unsafe area. A product sold as new that fails immediately is clearly defective. Under California’s Song-Beverly Consumer Warranty Act and the implied warranty of merchantability (California Civil Code §§1791–1793.2), a retailer is legally required to provide goods that are fit for their ordinary purpose. A scooter that dies on day one does not meet that standard. The burden to correct a defective product is on the seller — not the consumer. Requiring me to drive two hours at my own expense to return a defective item, while refusing to provide a prepaid return option, is unreasonable and inconsistent with California consumer protection law. I am formally demanding a full refund at no cost to me. If this is not resolved promptly, I will initiate a chargeback with my financial institution and file complaints with the California Department of Consumer Affairs and the Attorney General’s Office. I expect this matter to be corrected immediately.

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  Josh gave me great service, came here looking for a scooter, was able to test it out and directed me to a good one with good information as well. Would definitely recommend to a friend. Great service.

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  Great products, communication and prices. Very helpful. Has a wide variety of electric scooters as well as electric bikes. The most important factor is that they service every product they sell.

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