Seller profile

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  I wish that I could give a negative star!! I trusted this dealership to repair my vehicle and, was completely deceived multiple times by the service manager Nick!! My car over heated on 8/11 in Martinez on Alhambra Ave. I noticed a dealership across the street and, walked over to see if I can pay to have coolant put in the car. The service Manager Nick sent his mechanic over to check out my car and, he drove it over to his repair shop. I was told that the thermostat wasn't opening and needed replacing. I was given a quote from Nick to repair the vehicle. My car sat for two days without any work being done. I was given the run around numerous times! My car was finally being worked on that Wednesday and, was supposed to be ready for me to pickup. Then I was told that hoses needed to be replaced so, I can come on Thursday morning. When I contacted Nick on Thursday he said that he mechanic hadn't had time to test drive the car so, I can come by 3pm. I attempted to go pick my car during a shift change at work and, was told that I can come at 8pm . I asked to see the parts that were replaced upon my arrival and, was shown a thermostat, no hoses. Nick then informed me that the hoses were the wrong size that he purchased and, they was the rust out of my old hoses and replaced them . The very next day my car over heated again. I text Nick ,he told me to add water to the reservoir. All of the fluids poured out of the car!!! I sent him a video and, he stopped replying to my text messages 😒 I had to have my car towed home and, wait til Saturday to reach someone. I spoke with KC the sales manager and he said he'd reach out to Nick and , have him call me. They wanted me to be responsible for the car being towed back to Martinez. I refused to pay for a tow and, said they should be responsible. Nick decided that the repair was small and, sent his mechanic out to my place to replace the hoses on Monday. My car wasn't fixed! I reach back out to find out what the problem was 2hrs later he told me that the parts had to be ordered and, wouldn't arrived til Tuesday. I expressed how I felt that I was being taken advantage of because I was a woman and, he took offense and, refused to fix the car. I asked for a refund and, now I'm having to leave this review to let people know especially women don't take your car here for repairs!

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  I don’t normally do reviews but felt compelled to give this place it’s 5 stars because these guys are the best! I’m always a little skeptical of used car dealers, but KC & Robert were super genuine good guys. They were honest and fair. Not pushy at all and helped my girlfriend and I find the right car. They have a great selection and a lot of car knowledge. You’re in good hands with this place! Very friendly and welcoming. Special shout out to Robert, as he went above and beyond! ⭐️⭐️⭐️⭐️⭐️

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  We dealt with Pedro who helped our son buy his Lexus which was priced good. They have a good selection of inventory. KC helped us with our paperwork and was upbeat and friendly. They worked with us on the delivery of the car and we were very happy with our experience!

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