Seller profile

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  I'm leaving this much deserved 5- star review, not only for Autonation Ford's (Bellevue) service department, but for both my fantastic service advisor, Vivienne Ferguson, and the factory-certified technician(s) who worked on my vehicle. From the start Vivienne showed empathy and was very personable as I voiced my concerns and what I needed done for a used truck i had recently purchased. this was going to be a big job with multiple moving parts and i appreciated Vivienne's responsiveness throughout the process in working diligently to ensure my concerns were addressed. The technician also sent a video he recorded subsequent the completion of work on my truck with a update which I appreciated very much!!!! (technicians don't usually reach out to customers) it just went to show the level of transparency at this service department which simply elicits trust and is good policy. Further, I appreciated Vivienne arranging Lyft rides from and back to Autonation Ford at drop off and pick up for my truck, and my service team did excellent in performing a complimentary inspection of my truck and giving me assurances on its condition! every step of the way during servicing Vivienne kept in touch and communicated constant updates, and worked with me as things progressed. my service team at Autonation Ford Bellevue has earned my business and I will be a repeat customer! I would highly recommend this dealership service center to my family and anyone looking for high quality and personable service for their vehicle!! Vivienne is also a military spouse, and as a Navy veteran, I appreciate both her husband's and her service to our nation! Great and trustworthy folks!!! Thanks again!!!

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  Bought a pre-owned BMW from Autonation Bellevue and I had a great experience. The staff is super supportive and was there all through my indecisiveness and buyer's remorse. Thank you Parsa, Pete, and Cameron. I've owned the car a month now with no issues.

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  Excellent knowledge and customer focus by the salesperson, manager, and finance rep. I was especially impressed with Tim the salesperson. His knowledge of the new 2026 Ford F-150 Platinum truck features was exceptional. And he had a great sense of humor that helped make the visit enjoyable. I visited another dealer looking for the same truck the day before and I didn’t have a good experience. That dealer also tried pressuring me into a 2025 vehicle. I never felt any pressure sales tactics by Tim or his manager Jug at AutoNation. I traded in my truck on the deal for what I felt was a fair price. And I drove away satisfied with my new truck.

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