Seller profile

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  The sales person, Ena, was quick to help me and located the car I was looking for, which was a clean car with low miles in excellent condition. Every step in the process was professional, courteous without the car sales pressure. Loved the experience.

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  Super friendly sales staff! Lydia was a pleasure to work with. There was no pressure she allowed us to take time to think about our purchase. Would buy from AutoNation Volkswagen again!

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  I purchased a brand-new 2026 Volkswagen Atlas Cross Sport from AutoNation Volkswagen Mall of Georgia and, unfortunately, my service experience since delivery has been extremely disappointing. Immediately after purchase, I discovered that the remote start feature via the VW/Car-Net app does not work, consistently displaying an error message. This is a known issue with VW and Car-Net, which Volkswagen has acknowledged. I have made multiple service visits, spending hours waiting at the dealership, only to have the same troubleshooting repeated with no progress. Volkswagen later advised me that testing and reset instructions were provided to the dealership over a week ago, yet the service department has not contacted me in approximately two weeks to perform the recommended steps. Compounding the issue, I have reached out to dealership leadership for updates and have received no response from the General Manager to my most recent message. The Regional Market President did respond. The most frustrating part is the lack of communication and follow-through, especially given that this is a brand-new vehicle with an unresolved issue affecting an advertised feature. The only positive part of this experience has been my salesperson, who has been professional and responsive despite this being outside his role. At this point, I am still waiting for basic communication and action. I expected significantly better service and accountability from both the dealership and the Volkswagen brand.

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