Seller profile

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  We have purchased equipment from this company several times, and during our most recent visit, we purchased a one-door reach-in cooler. The service and attention we received from our sales representative, Cenk, were outstanding. Cenk does much more than just sell equipment.. he genuinely takes the time to understand your needs and helps find solutions to any challenges you may have. His knowledge, professionalism, and dedication to customer satisfaction make the entire buying experience enjoyable. Thank you, Cenk, for your excellent service. We highly recommend working with him!

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  DO NOT use this company!!!!! I purchased a dough divider/roller for my 70 year old mother for her bread business, after calling to discuss concerns about dough texture, ease of cleaning, installation. My representative Rebecca out of NJ assured it handled all dough and was super easy to clean. There were additional fees to ship it to Virginia. After getting it all set it arrived damaged. We rejected it upon arrival and a new one was sent. It came on a raggedy palate wrapped in cardboard with wood nailed all around. The delivered helped me remove the splitting wood so that I could inspect it. It appeared fine. It came with two wires. No plug- and after hiring an electrician we were told it was not even grounded. On top of that it worked under 50hz, the American system is 60hz. The machine only had Chinese symbols and came with no instructions. I had to ask multiple times for a pamphlets and what was emailed was a joke! I question if they made it themselves. They had me go by videos they found on YouTube that were 15 second clips. After we tried it, the dough got stuck. They little that did come out was not rolling as it should have. It did not work at all, not even one roll. The machine was quite IMPOSSIBLE to clean. We spent hours doing our best so that we could try again. What a burden. When I reached out (with videos) I was asked how much flour we use and that it needed to more to be a harder dough… so change the recipe? Infuriating. And then was told that the machine was workin fine, our dough is the problem. To return we would have to find a shipper- and crate and palate the machine… 15 days from delivery.. after having to do all that we did. They ended up sending a company that we paid for, but we had to crate and palate. I had to reach out to even know if/when they were coming. We also had to pay 25% restocking fee if that awful machine that they lied about. I waited close to a month after sending to reach out about the partial refund. It finally was sent. Hundreds/ Thousands wasted and I feel like this is how they are still in business. They have no morals and are horrible. Please, please go elsewhere or find another solution. The issues will always fall on you.

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  I have purchased many equipment from CoolerDepot. We got an issue today here but it was peacefully resolved. Cenk was very helpful with my order preparation and questions. If you need any restaurant equipment, just contact Cenk. He is above and beyond for customer service and knowledge wise.

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