Seller profile

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  DO NOT use this company!!!!! I purchased a dough divider/roller for my 70 year old mother for her bread business, after calling to discuss concerns about dough texture, ease of cleaning, installation. My representative Rebecca out of NJ assured it handled all dough and was super easy to clean. There were additional fees to ship it to Virginia. After getting it all set it arrived damaged. We rejected it upon arrival and a new one was sent. It came on a raggedy palate wrapped in cardboard with wood nailed all around. The delivered helped me remove the splitting wood so that I could inspect it. It appeared fine. It came with two wires. No plug- and after hiring an electrician we were told it was not even grounded. On top of that it worked under 50hz, the American system is 60hz. The machine only had Chinese symbols and came with no instructions. I had to ask multiple times for a pamphlets and what was emailed was a joke! I question if they made it themselves. They had me go by videos they found on YouTube that were 15 second clips. After we tried it, the dough got stuck. They little that did come out was not rolling as it should have. It did not work at all, not even one roll. The machine was quite IMPOSSIBLE to clean. We spent hours doing our best so that we could try again. What a burden. When I reached out (with videos) I was asked how much flour we use and that it needed to more to be a harder dough… so change the recipe? Infuriating. And then was told that the machine was workin fine, our dough is the problem. To return we would have to find a shipper- and crate and palate the machine… 15 days from delivery.. after having to do all that we did. They ended up sending a company that we paid for, but we had to crate and palate. I had to reach out to even know if/when they were coming. We also had to pay 25% restocking fee if that awful machine that they lied about. I waited close to a month after sending to reach out about the partial refund. It finally was sent. Hundreds/ Thousands wasted and I feel like this is how they are still in business. They have no morals and are horrible. Please, please go elsewhere or find another solution. The issues will always fall on you.

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  I am the owner of Persian Delights LLC, and I recently purchased over $3,500 worth of commercial equipment from Cooler Depot’s Clifton, New Jersey location. One of the main items was a commercial mixer that was clearly advertised and presented as a combo unit including both a mixer and a meat grinder attachment. The price was higher than the standard mixer with identical specs, which justified the inclusion of the grinder. I specifically chose this model to avoid paying separately for two machines. After bringing the unit home and unboxing it, I discovered the meat grinder was NOT included. I immediately contacted the sales representative, provided photos, videos, screenshots, and even the product link showing the combo description. Despite clear evidence, I was told the company now claims the grinder must be purchased separately. This is unacceptable and feels deceptive. When a product is advertised and sold as a combo, customers should receive exactly what was represented — not be asked for additional payment afterward. I have not even opened the rest of my equipment yet because I am waiting for installation. This situation has seriously damaged my trust in this company. If this is how they handle a straightforward sale, it raises serious concerns about their overall business practices. I expected transparency and professionalism. Instead, I feel misled. Buyers should double-check everything very carefully before leaving their warehouse.

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  SCAM COMPANY. Steer clear! Warranty they sell you is BS! Units they sell are garbage! Don’t work at all even when brand new out the box. Lie and tell you technicians will come to repair and they never do! Then have the nerve to ask you as a customer to pack up a unit and send it back to their warehouse for fixing! 2 units gone bust in 6 months times. DO NOT BUY! Customer service reps threaten you over the phone as well. Horrible company, will be reported to the BBB. SCAM SCAM SCAM. Stay away!!!!!!! Daphne will beg you to send a zelle and make payment for a unit ASAP but will never pick up your call again! Multiple technicians come out to fix a unit and then cooler depot deems the price TOO HIGH… cheap company, no guarantees, warranty is BS. Listen to all the other reviews, they are true! I wish I could get my money back but this is why they only take zelle! If I paid with a credit card I would’ve filed a chargeback immediately!!!! EDIT: Scheduled a repair guy to come, never showed! HERBERT, DAPHNE... EVERYONE THAT WORKS AT THIS COMPANY IS A SCAM ARTIST AND NON-RESPONSIVE. REPORTED TO BBB TODAY.

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