Seller profile

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  Response to Owner’s Response: Hi! I am fully aware of the communication efforts as I responded to each one. Via text, as well as phone calls. I reached out multiple times over the course of 3 weeks which I received response from the employees who were working the front desk. Each time I was told Anthony would be “in touch”. Again, this was over the course of 3 weeks. Once I received a text from Anthony, he asked what the issues were that I was experiencing. In response, I sent a long message that was descriptive so he’d fully understand what was happening. He didn’t respond so I followed up the next day and was told they weren’t responsible for repair. It was one thing after another following that, with the car. In my review below, you’ll see I stated the customer service was professional and kind. The only communication that I received active responses to was the third row repair. Following drop off for the first attempt of repair to the third row, I mentioned issues that had begun to occur. I was under the impression they were being handled but they weren’t. Considering the employees told me and Anthony told me, he’d be fixing the charging port at-least, I assumed he’d do so. He did not. I provided the screenshot of that text below. As for the updates to this review posting, I have not continued to review over others or whatever was stated in the response below. I am not sure how to do that, so the accusation is irrelevant. The edits/updates are me listing issues as they present themselves in order to provide transparency for potential customers whom read these reviews when making their decision on whether to do business or not. Nonetheless, I am uninterested in carrying a conversation through a google review. If you feel the need to contact me, the office has my number. Thanks! Original Review: Was pleased in the beginning with my vehicle. I asked Anthony the day of purchase if he was aware of anything wrong with the vehicle. Response was no, transmission and all was good. I will say customer service wise, the staff was professional and kind. It’s just the integrity in quality and condition. Same day of purchase the charging port to the front console went out. I asked for it to be replace during the repair of the third row motor that they agreed to fix the day I bought it. They didn’t .. Since then, it’s been issue after issue. Less than 2 months of owning the vehicle. Speakers busting, media console glitching, overheating, console USB doesn’t work, back bumper falling off, oil burning, water pump failing, spark plugs have no history of being changed, etc. Things as small as windshield wipers, I’ve already replaced. I called asking for help which took 3 weeks to receive a response … took the car to Ford to have a diagnostic done because the engine continued to overheat. When AMAX finally responded, I was told there is no warranty so would not be helping nor repairing. Estimate for all the repairs needed including a water pump = $6,777.89 + $2,589 for the back bumper replacement and paint match. Also…. The bumper continued to come loose.. went to snap it back in and the entire thing is falling …. 2 months in and I’m putting a good bit of $$ into this car. Definitely would NOT recommend.

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  I myself can 100% absolutely agree with the reviews i have read. I drove nearly 2 hours to go look at a SUV for my 16 year old daughter. From the second we walked in the door Steve greeted us like family. Test driving the vehicle was very easy ZERO pressure from staff what so ever. Unlike every other car dealership you feel like a piece of steak being dumped in the ocean to see which shark gets to you first. When it came to the purchasing of the vehicle the buying experience cash exchange WAS BY FAR THE EASIEST AND STRESS FREE EXPERIENCE I HAVE EVER HAD. Thank you again Steve for everything. Highly recommend this dealership to anyone.

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  I recently bought a car from this dealer and found the experience to be smooth, organized, and easy to follow. The team was professional, friendly, and made sure I understood all the important details before finalizing anything. They provided helpful comparisons between different models, which made choosing much easier for me. I also appreciated that they respected my budget and didn’t try to push expensive extras. The final paperwork took slightly longer than expected, but everything was handled correctly and without confusion. Overall, I’m happy with both the vehicle and the level of service I received.

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