Seller profile

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  I am very disappointed with my experience at this Chevy dealership’s service department. I brought my brand-new car in to be fixed, and when I picked it up the first time, I noticed that my car had been scratched while it was in their care. I brought this to their attention immediately, and instead of an apology or concern, I was simply told to bring it back so they could fix it. There was no acknowledgment of the inconvenience or responsibility for the damage. To make matters worse, the original issue I brought the car in for was not even fixed the first time. When I returned the vehicle, it took an entire week to complete the repair. When I came to pick it up, Julian, the service representative, was extremely defensive, unapologetic, and dismissive of my concerns. Rather than taking accountability, I was made to feel as though the situation was somehow my fault. They showed little regard for my time or the fact that I was without my vehicle, which caused major inconvenience as I had to find alternative transportation. When I expressed that I needed my car back as soon as possible, my concerns were brushed off. This is a brand-new car, and I’ve already had to bring it in multiple times. What is the point of purchasing a new vehicle if you constantly have to bring it back for repairs and deal with a service team that does not seem to care about its customers? I strongly suggest thinking twice before bringing your vehicle to this dealership. Based on my experience, the service representatives lack accountability, professionalism, and concern for their customers.

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  I had been looking for a Tahoe with certain features for quite some time. After several months not seeing one with the options I wanted I was connected with Sam who assisted me with ordering one exact to my preferences. Sam was thorough and checked in with me consistently throughout the process. Once my Tahoe arrived Sam called me and introduced me to Robert who walked me through my new Tahoe and the purchase process with ease. Finally, Junior was on top of finalizing the process and ensured my purchase was without issue. The entire team respected my time and made my purchase trouble free even continuing to follow up post purchase to ensure no issues. I couldn’t have had a better experience. Thank you Sam, Robert and Junior for the best car purchase experience I have had to date!

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  I am very disappointed with the customer service at Chevrolet Montebello. Although they finally resolved the problem with my vehicle, I had to insist several times because they ignored my messages and calls. I felt completely frustrated, poorly treated, and unprotected as a customer. Buying a new car should be a satisfying experience, not a battle to get a response. I do not recommend this place due to their terrible after-sales service and vehicles that are misaligned and scratched. I hope they change their attitude and professionalism and show more respect towards those of us who trust them. They sold me a car that was scratched and misaligned in the front. The sales advisor, Robert Hoyola, provided terrible service in resolving issues and communicating. I took my vehicle to this dealership more than four times to have it painted and the front end adjusted, and it wasn't until I spoke with Dani that I was given an appointment for Monday, December 1, 2025. Then, on Sunday the 30th, he called me at 9 PM, for goodness sake, to cancel! I went directly to a sales manager who finally resolved the issue. After that, they kept me waiting for more than an hour, and if the general manager, Peter, hadn't arrived, I would have been kept waiting even longer because the service director just looked at me but didn't offer any solutions. There were several advisors available, but he didn't assign me to any of them. But thank God Peter arrived and solved the problem, and I was very grateful and thanked him. I hope this message reaches the owner of this franchise. I felt racism at this place because I don't speak English, and I left vowing never to return.

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