Seller profile

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  I had a great experience at CARNOVA! From start to finish, the process was smooth, and the staff was very professional. A special shoutout to Nancy, who went above and beyond to help with my purchase. She was patient, knowledgeable, and made sure I felt comfortable with every step of the process. Buying a car can be stressful, but she made it simple and stress-free. I really appreciate her excellent customer service and highly recommend asking for Nancy if you’re looking to buy a vehicle here.

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  Went in to see a 2018 Chevy Impala. While the car was decently priced, the catch was Frank didn't have the car looked over and repaired other than exterior looks, didn't say there was only one key fob until after purchase, wouldn't take a personal check so I spent an extra $300 on card charge fees he wouldn't waive, with no wiggle room on price. Took the car into a mechanic not 24 hours after purchase to do a basic oil change to find out the transmission was failing, front brakes were shot, the front struts were damaged, and the engine mounts were broken. Frank did ZERO quality control or repairs on this car and I'm having to spend more than I paid for the car to get it functioning, so it won't leave me stranded on the side of the road. He should have had this looked at, and repaired, before listing it for sale, or if he wasn't going to repair it, list all the problems up front so people knew what they were getting into. The warranty company he uses won't pay a dime to help repair it either. What a scam. If you're looking for a used car, look somewhere else. Save yourself the hassle of buying a broken car off his lot.

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  My husband and I, both in our 70s, were nervous about buying a new-to-us car. We'd heard horror stories. But from the moment we walked into CARNOVA, we were put at ease. Our salesperson, Mark, was incredibly patient, never rushed us, and explained everything in simple terms. The 2019 Camry we bought was pristine and had a full service history. They even drove it to our home for a final look. Thank you for treating seniors with such respect and kindness.

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