Seller profile

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  Really appreciated so much about this place. To start, I had a particular model with trim in mind. After looking nationwide, I was happy to find the trim I wanted right in my own back yard. I had also contacted three other dealerships across the U.S. Lending Group Auto was the only one to respond quickly, consistently, and (this is the big part for me) with no pressure. I went for a test drive and Michelle met me. The person I had spoken to on the phone (Dionie?) had told her I was coming so she knew exactly what I was there for. Took it for a test drive, and throughout, absolutely no pressure. We ended up striking a deal. They were extremely willing to address all my concerns. Told me what they can do, what they cannot, etc., all respectfully with no BS games. When I went today to pick the car up, I noticed that something was not done that I was told would be. I met the manager, Baha, and we literally talked for 30 seconds and he took care of it. No argument. No, "too bad, you already signed." Instead it was, "you're a customer and I want to make you happy." Period. End of story. I do not buy cars often, but when I do, it is important that I feel like my time is respected. The process was quick, painless, and dare I say... pleasant! Thanks for everything. I will definitely recommend you to all my friends and family.

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  BEWARE – Unsafe vehicles, deceptive practices, and refusal to return refunded money This has been one of the most frustrating and deceptive experiences I’ve ever had with a car dealership. The general manager, Baha, repeatedly assured us during the purchase process that the extended warranty could be canceled at any time without issue. Based on that representation, we agreed to purchase it. We canceled almost immediately — and were charged roughly $900. It has now been nearly 30 days since the funds were returned to the dealership, and we still have not received our refund. The warranty company has already confirmed that the funds were sent back to the dealership nearly a month ago. At this point, there is no excuse. The money is simply being withheld. Communication has been unacceptable: Baha promises specific call times and never follows through He responds to texts, sets expectations, and then disappears He repeatedly deflects responsibility onto staff We are constantly told “someone will call back,” and no one does. We’ve also dealt with Leanne in the office, who has been equally unhelpful — providing vague updates, running us in circles, and ultimately ignoring follow-ups. The front desk has no answers, no visibility, and no ability to help. To make matters worse, the vehicle itself was sold to us with improper tires that failed within the first 1,000 miles. Once again, we were given promises that the issue would be handled — and once again, nothing was done. Same pattern: overpromise, disappear, repeat. At this point, it feels less like incompetence and more like a deliberate strategy: Say whatever is needed to close the deal Assure the customer everything will be handled Then avoid, delay, and ignore until the customer gives up - AKA STEAL FROM YOU We are still waiting on money that rightfully belongs to us, with zero transparency and no accountability. If you are considering doing business here, understand this: Once they have your money, getting anything resolved becomes a completely different experience, try getting a refund - Good luck. Proceed with extreme caution.

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  We had an outstanding experience at Lending Group Auto Buying! We purchased our dream Chevy Suburban Z71, and the entire process was fast, easy, and stress-free. Juan was amazing to work with. One phone call and less than two hours later, we were driving home in our new vehicle. Everything he promised was exactly as represented, and he even got us a lower monthly payment and less money down than we were expecting. A special thank you to the manager, Baha, who did a fantastic job assisting throughout the process. His professionalism and attention to detail helped make everything go smoothly. It’s rare to find a dealership that is this honest, efficient, and customer-focused. We highly recommend Lending Group Auto Buying and especially Juan and Baha. If you’re looking for a vehicle, this is the place to go! Thank you for helping make our dream car a reality!

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