Seller profile

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  I recently bought a used car from Finesse-A-Car back in December, and the entire experience was fantastic thanks to Catrina. From the moment I reached out via their website/app to the moment we stepped onto the lot, Catrina was absolutely amazing with her communication and her welcoming attitude. She really worked hard with my wife and me—honestly, we did about four test drives that day to find the perfect Tesla for our family. Katrina was so patient and never made us feel rushed. We actually closed out the place that evening because she was that committed to making sure we got the right car and felt good about it. I highly recommend Finesse-A-Car and definitely suggest asking for Catrina. She’s all about the customer-first attitude!

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  I’m sure Finesse A Car has many great salespeople and assistants who truly care about their customers — but I’m equally sure that Nilou is not one of them. If you end up with Nilou as your salesperson, be prepared for one of the worst attitudes you’ll ever see at a dealership. I arrived a bit early and was told the Model Y I came for was still being washed. Fair enough — I patiently waited for nearly two and a half hours, no complaints. During that time, I even test-drove a Model 3, which went fine. When my Model Y was finally ready, I immediately noticed a large crack on the windshield (see photos). I was shocked, especially since the dealership’s website had no photos of this car at all — which now feels suspicious — and the Carfax report clearly said “No accidents or damage reported.” Still, I stayed polite. They said they would replace the windshield for free, and I appreciated that. But when I saw the technician installing a non-Tesla OEM glass, I respectfully asked if they could offer a small discount since it wasn’t original. That’s when everything changed. She told me no, their price are all upfront and no negotiation, which I totally respect and understand, it is still a great deal. Nilou’s entire attitude flipped. She told me — and I quote — “Well- you weren’t being honest about buying a car, you wasted my time and put mileage into my car.” I was completed stunned and speechless. Then she shrugged, completely unbothered, looked me in the eye and said, “Yeah,” as if what she just said was totally appropriate. I was honestly stunned. Since when is test driving a car considered “dishonest”? Isn’t that literally her job? For context, the “test drive” was less than half a mile, just circling around the dealership. Apparently, that 0.5 mile was enough to ruin her day. Why so petty? Calling a potential customer “a waste of time” is unbelievably unprofessional — especially when most of her “wasted time” seemed to be spent scrolling on her phone instead of assisting customers. Ironically, she accused me of being dishonest, yet the dealership itself didn’t report the cracked windshield on Carfax and used a non-original replacement. To be clear, I do believe Finesse A Car has great vehicles and other great employees — just not Nilou. Her attitude was rude, dismissive, and unnecessarily hostile. Life’s too short to deal with people who treat customers this way. I was going to put a deposit but she just turned away a customer. If you visit this dealership, do yourself a favor: ask for literally anyone else.

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  I just wanted to commend Catrina and all the people at Finesse A Car! From the time we pulled up to the lot to the time we signed the sales documents, the customer service we experienced was unmatched! Catrina had all the cars ready that we wanted to test drive. She was never pushy with the sale and was so helpful with any questions we had. We were so impressed by the customer service and the price of the vehicles that we ended up buying two! You cannot go wrong giving them a visit! We highly recommend this place and we will definitely send our friends and family there! Thanks so much again Catrina and the team!

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