Seller profile

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  Horrible experience bought a sectional they said it would take a week to a week and a half to be available for pick up we waited 2 weeks NOTHING we went to the pick up location they gave us in Visalia and they said they didn’t have our order we went back to Furniture Ave in Tulare turns out they had never placed the order the owner said it would be delivered Thursday well they didn’t deliver until Friday 3 weeks after we initially ordered it HE ALSO SAID IT WOULD BE A BRAND NEW IN BOX they delivered it already built not in box within minutes after they dropped it off we noticed the arm rest was ripped and the wood was exposed I called immediately and they asked me to send pictures for days they wouldn’t pick up the calls I called from a friends phone and they answered right away they said they couldn’t do anything about it because that model was no longer available and if I ordered it it could take anywhere from a few weeks to a few months mind you they are “going out of business and store is closing” so we didn’t want to take the risk of them taking off closing the store since they were already not answering the calls THE EMPLOYEES ARE RUDE as well by the way i mentioned my concerns about the exposed wood since i have children and lady just rolled her eyes at me and gave me attitude I simple said would you purchase a broken item for $1500 And she just rolled her eyes at me ….well today my daughter scrapped her leg on the corner of the couch were the wood is exposed IM SO FRUSTRATED because they sold us an open box RIPPED COUCH FOR $1500 and there’s absolutely nothing we can do with out it affecting our credit

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  I wouldn’t recommend at all financing with them nor buying from them. I was supposed to finance a piece of furniture. Had an employee named Linda tell me the day I had agreed with the finance that they offered help with pickup. All that was needed was for me to arrive with my vehicle on the day of pickup. The day I showed Linda, they stated that they don't offer help with pickup. I would have to put up the furniture on my own. Which I found wild considering they are a furniture store. I asked to cancel, and then she said that wasn't an option. I called the finance company the same day, and they stated that they'd help me with cancellation. After I kept calling since my issue wasn't resolved. The finance company said that Linda stated that I had taken the furniture, which I never did. She stated I signed a paper on the said day of pickup, which also didn't happen. Now I can't get ahold of the store manager. Seems like they love to do fraud. I've put in my fraud complaint but just wanted to give everyone the heads-up.

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  I will never shop at this store again. The delivery of my sofa sectional took over 2 weeks. The schedule time was not kept. Delivery was over an hour late and well after 6pm. The delivery personnel were rude and did not respond when I pointed out the damage. I have called and spoken to Kirena and Linda several times. I have sent pictures of the damage. I'm now being told report was received by store management on 6/23 and he's still reviewing it. If I don't get some satisfaction by Monday I will contact my credit card company and dispute the charge and look into filing a claim with BBB.

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