Seller profile

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  Hands down one of the best dealership experiences I’ve ever had. Sunrise Ford in Fort Pierce absolutely killed it. Daniel was my sales guy and made everything super easy from the jump — no pressure, no games, just straight to the point. Francesco, the sales manager, made sure the deal actually worked and didn’t waste my time. And David in finance is the reason I was able to leave with the car I wanted — he got the numbers where they needed to be and kept the process moving. They gave me top dollar for my 392 Scat Pack on trade, which I honestly didn’t expect, and I drove off in a 3,000-mile 2020 Hellcat Widebody the same day. Whole process was simple, smooth, and way easier than most dealerships make it. If you’re looking for a place that actually takes care of you and doesn’t play games, this is it. Highly recommend Sunrise Ford.

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  Edison was just spectacular! He took me on a test drive and did a very thorough job of explaining the vehicles key features. He then helped me through the sales process and made it so easy. I will definitely be coming back to him. Lauren the finance manager was also so great. She kept everything smooth and simple and had me outta there in 20 minutes. Loved that. Thanks Sunrise Ford!

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  Warning to Ford Owners 🚨 ⚠️ Poor Service & Vehicle Damage! Avoid Sunrise Ford Fort Pierce. My vehicle went in for its first service and came back damaged—multiple times. Advisor Cristine Clossett mis-documented -all- issues as "customer advised issues" when she knew the damage reported in subsequent work orders was caused by dealer mechanic. She refused to provide copies of intake paperwork until job is done every single time, until I caught the shady pattern.This isn’t “customer error.” It’s dealer negligence and possibly warranty fraud. Each additional “courtesy fix” was for damage caused by dealership mechanic and should have been documented as such at intake. And the last one has not even been fixed yet. Management (Steven Neidhardt) attempted to deny responsibility despite their own intake video proof Sept 29 showing that the vehicle didn't have any damage at delivery. After he sent Cristine to fix the second issue she created a work order but because I confronted him and his mechanic, parts were never ordered, communication throughout the original repair process was poor to nonexistent, and I was even threatened when I questioned Steven about the parts to fix the damage left he said he wouldn't fix my car and would send me to another dealership and not pay for the damage his dealership did. Possible warranty fraud—Ford should audit this dealership immediately. Audit Audit Audit Look for damage by dealership, AND advice by mechanic disguised as "customer advised issues" in -every single order-(mechanic told me to change my hardness for my vehicle charger based on codes he saw on his end that could cause a "fire" I've never had issues with charging before) they disguised and documented as "customer advised issues charging" . All damage the mechanic did during the process that dealership did fix they documented as "customer advised damage" instead of dealership damage, as well as the work order for the last damage they did that they have not fixed. Shameless. My experience: 1. Negligent & misleading service: The service advisor misdocumented issues (“customer advised”) on everything!, refused to provide intake paperwork, and provided inconsistent communication throughout repairs. 2. Vehicle damage during service: Each visit returned the car with new problems — loose door panel, deformed rubber seal, scratched tint, and broken fender reattached with an aftermarket yellow clip. 3. Misrepresentation & poor accountability: Management repeatedly tried denying mechanic caused the damage until they saw their own intake video evidence showing the condition of the vehicle on Sept 29 when intake took place, then contradicted themselves about parts orders and timelines. 4. Threats and lack of transparency: The service manager Steven Neidhardt threatened to “send me to another dealership” if I kept “giving problems,” (like they aren't ones holding my car hostage when they fix one part and break another one) while failing to provide proof with dates of parts ordered to repair the damage yet to be fixed. Walked away telling me "good luck with your photos". 5. Possible warranty fraud & legal violations: Behavior potentially violates Florida Statute §501.976, Magnuson-Moss Warranty Act,as dealer-created damage was billed under warranty repairs and disguised in work orders as "customer advised" Because of Steven' and Cristine's, and their Mechanic actions. After a month of poor communication, new damage, my Mach-E damage (deformed rubber on passenger door and fender loose and clipped with an after market clip) remains unrepaired. I’ve owned Ford for a couple of years now, but this experience has completely eroded my trust. My next car will definitely NOT be a FORD. If you’re a Ford owner, document everything — take photos, demand copies. If I could give zero stars, I would. Update: I ended up taking the car elsewhere to replace the non oem part the technichian installed. After my review, they contacted me to let me know they now had the parts they damaged. Too little to late. Who knows what they had planned to damage next.

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