Seller profile

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  I have been having my truck at Southern Dodge serviced for 10 years after my purchase from them. Never a problem before. I recently scheduled an appointment one week ahead to make sure that there wouldn’t be any delays. This is a company vehicle and well needed. I brought the truck in on Thursday 10:00 as scheduled. I immediately was told they didn’t have any service techs, but they would get to it soon. On Friday I contacted and was told to text only for updates, so I did. 4 hours later I received a text that they still were trying to fine a free technician. By 3:00 I sent another text just trying to fine out if they got to me yet. Did not receive a text so I got a ride back into the dealership. I went in and the service writer said they still didn’t have a technician. I asked if they had a loaner or rental I could drive and was told no. She was helpful calling Enterprise Rental for me. On Monday afternoon I texted again and was told no technician still. On Tuesday same thing. So I went back and picked up my truck still not repaired and a $300.00 fee I owed Enterprise rental. I asked to talk to the Service Manager and was told he wasn’t available, but they would have him call me. It’s been 2 days now and still no call. I found out that they have a new Service Manager that doesn’t have a clue what’s he’s doing. I thought okay now I know what the problem is. I have never put a bad review in, but I’m trying to warn new customers…look out. I will never go to this dealership again. And I was just talking to a sales representative about purchasing a new vehicle from them. I’ll go somewhere else where the customer matters!

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  We worked with Justin and Katie throughout our entire trade-in and purchase process. From the test drives, to picking a vehicle, not liking it, returning to change it out for an upgraded version, and finalizing the paperwork; this was one of our better experiences at a dealership. Definitely recommend using Southern Auto Group.

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  Dealership had my car over 2 weeks. First diagnostic said I needed a battery. They replaced the battery, oil change & 1 tail light=$959.40. I paid them & drove the car approx. 15 miles and it broke down again. Had it towed back in and second diagnostic said it was the alternator. My service advisor then asked me where was the battery that they had put in...I had no idea! Only to find out later that day that one of their technicians had taken it out to charge it but no one knew where this $519.05 battery was. Seems like the right hand doesn't know what the left hand is doing. I was also told that the alternator replacement would cost $1,309.55. I tried to reason with the service manager to see if he could get me a better price on an alternator and he basically told me, that is what the repair costs and I was free to take the car somewhere else and let them do the repair. So, that's what I decided to do. I will NEVER EVER deal with these rude, uncaring people again.

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