Seller profile

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  We went in to look at a 2023 Kia Sorento that was priced fairly. Based on recent previous experiences with other dealerships, we were prepared for the actual price to be a lot more than what it was listed for. Paloma provided honesty, transparency, and full disclosure of everything up front. It was SO refreshing to finally chat with a salesperson who wasn't trying to be shady and skate over all sorts of hidden fees, or try to trick us by rearranging numbers. Our entire interaction with her and the other staff members made the whole process so painless and simple. I am a super satisfied customer!

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  We want to thank James Kara and his manager for proving us with the best service . We have not experienced such kindness, and paritence that went so smoothly in getting us the car we love. The timing was amazing with so little wait time. It was like a blessing to get online and speak with them both. We definitely appreciate all you done for us and will make sure to inform family and friends that Tustin Auto Nation Ford is the place to go and I will def be back when my son is ready for a car so he can experience the same kindness… Thank you - Happy Holidays - Ramona &Brad Bolduc Love our 2025 Bronco….

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  I’m located in the inland Empire in Southern California, I flew to San Francisco and was provided five star service by Hayward Toyota part of the AutoNation Group. They picked me up from the airport and my guests drove me to the dealer and made my purchasing experience. Very simple the service portion was not so simple when I came back down to Southern California with my Ford raptor Ford Tustin, part of the automation group made service with my truck very difficult frustrating and overall exhausting. My truck was in service collectively over three months now I purchased my truck in May. I would never go back to Fort Tustin. The service director just tried to purchase my customer satisfaction. An example of how he treated me was their detailed team burned my hoods paint, it resulted in he talking up a storm stating that it was going to be painted by a very renowned painter that their Dealer works with. I received the truck back with many imperfections dozens of fish eyes and spots where it’s very evident of Paint drip. When bringing it back to his attention, he says I should be thankful because it was done under Goodwill and there’s nothing else he will do. This is not how customer service should be.

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