Seller profile

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  The service advisors were friendly and courteous during both of my visits, which I appreciated. However, communication was consistently an issue. On more than one occasion, my vehicle was finished for hours without any notification, and I had to reach out myself to get updates. On my most recent visit, the original concerns were not resolved and a new issue appeared after service. While the staff was pleasant to work with, the lack of communication and follow-through ultimately made the experience frustrating.

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  I had an outstanding experience with the sales team at Tustin Ford- especially with Anthony and Dylan. From start to finish, they were incredibly patient with me and my busy schedule, never making me feel rushed or pressured. They took the time to truly understand what I needed in a vehicle and made sure every option they presented aligned with my priorities. What stood out most was how far above and beyond they went throughout the entire process. Their professionalism, communication, and genuine care made this one of the smoothest and most enjoyable car‑buying experiences I’ve ever had. I left with a vehicle I absolutely love, and I owe that entirely to their dedication and expertise. I am now — and will continue to be — a proud supporter of Tustin Autonation Ford’s staff. They’ve earned my trust, my loyalty, and my highest recommendation.

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  We went in to look at a 2023 Kia Sorento that was priced fairly. Based on recent previous experiences with other dealerships, we were prepared for the actual price to be a lot more than what it was listed for. Paloma provided honesty, transparency, and full disclosure of everything up front. It was SO refreshing to finally chat with a salesperson who wasn't trying to be shady and skate over all sorts of hidden fees, or try to trick us by rearranging numbers. Our entire interaction with her and the other staff members made the whole process so painless and simple. I am a super satisfied customer!

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