Seller profile

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  I had an excellent experience with Cascade Motors. The entire team was professional, honest, and very helpful throughout the whole process. They made everything smooth and stress-free, answered all my questions clearly, and treated me with respect from start to finish. The customer service was outstanding, and I truly appreciated their transparency and attention to detail. The vehicle was in great condition exactly as described, and the overall buying experience exceeded my expectations.

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  We drove from out of state to snag a vehicle from these guys and they are great. Very honest and hid nothing. Pics were not used to hide anything. Kyle had the vehicle all ready for us and he even helped me with some paperwork a few days later for the DMV. Great group, great prices, would definitely recommend these guys.

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  Absolutely terrible experience with Cascade Motors. I purchased a 2014 Ford Fusion that was represented to me as a rebuilt title vehicle. After nearly two months of asking why my plates still had not arrived, I finally discovered the car was actually a branded salvage title out of Oregon. Instead of being upfront, I got excuse after excuse. Paperwork delays, changed sale dates on temporary tag paperwork, and then claims that the vehicle suddenly needed a Washington inspection because it came from Oregon. Even after sending me a photo of the title showing “salvage,” they continued referring to it as rebuilt. Communication was awful the entire time. Messages were ignored, questions were dodged, and I constantly had to chase them down for answers while my temporary tags eventually expired. Only after escalating the issue through the Department of Licensing did they finally agree to refund me. Now the same Fusion is already back on Marketplace listed as a rebuilt title vehicle again. Hopefully the next buyer gets more honesty than I did. Buyer beware. UPDATE: RESPONSE I appreciate the response, however the core issue remains the same: the vehicle was represented to me as rebuilt, and I did not learn it was actually a branded Oregon salvage title until nearly two months later after repeatedly asking why my plates had still not arrived. Had that information and process been explained clearly from the beginning, this entire situation likely could have been avoided. I’m grateful the dealership ultimately refunded me, but the experience was still extremely stressful and frustrating to go through as a customer.

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