Seller profile

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  We recently purchased a vending machine from vending concepts and had a great experience from start to finish! The communication from Caleb was professional, the machine arrived on time, and everything was exactly as described. Setup was straightforward, and the quality of the machine exceeded my expectations. Caleb answered all of my questions quickly and made the purchasing process smooth, especially for a growing vending business. The machine looks modern, runs reliably, and has already been a great addition to our locations. If you’re looking for a dependable vending machine supplier with solid customer service and quality equipment, we definitely recommend vending concepts!

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  Avoid if you value your time, customer service, and any semblence of organization. 2 stars only due to warehouse staff. Everything else is 1 star service. After putting a 50% deposit on 4 machines and scheduling a pickup date with remaining 50% due at time of pickup, our associate arrived to find the office had no file for us. After some pressing they found our file. It had been erroneously placed as a shipping order. 2 of the machines were already packaged for shipping and had to be loaded via forklift. This made it very difficult to unload the machines.(After a 6 hour drive) Both the sales rep, Justin, and office person, Judy, were not interested in the least in helping us after payment was made. The "manuals" and "training videos" were an absolute joke. We figured the machines out on our own after many hours of testing. By the time I heard back from Technical support we had figured the machines out. I would have bought 20 machines from them... but luckily their terrible service led me to a place in Oklahoma, 4 hours closer, and $1,000 less for identical machines. Also take note that they use Cantaloupe for their preprogrammed credit card readers. This was not mentioned until we arrived to pick up the machines. This may be good or bad depending on your preference. Lastly, the Warehouse crew were very kind and even offered our associate food and beverages while he waited 2 hours past the pick up time to get the machines loaded.

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  Very nice vending machine. Was customized a bit came out fantastic and looked like new, everything. The delivery driver that works for Vending concepts is great and enjoys his job. He’s very helpful on everything and patient and really knows the machines as well. Sales guy was straight forward and helpful. I’ll definitely be using them again. JA Vendors-Sherman TX

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