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  I had to take a day off from work to drive down to this dealership for an appointment I made for my 2024 Mazda CX-50. There is a well-known issue with the Mazda CX-50 seats ripping apart, and I was also experiencing issues with the wireless charger. I made this appointment two weeks in advance. I called the number listed on Google for “Fred Beans Mazda of Abington,” and a woman from the service department answered. I provided her with my vehicle’s VIN and explained both issues. After discussing everything and scheduling the appointment, I specifically asked whether I would have to pay anything since the vehicle is under warranty. She told me they would take a look and let me know if anything came up, and not to worry about it. I also asked about a loaner vehicle since I work about 45 minutes away. She stated that they would check on the day of my appointment and provide one if it was covered under my warranty. On the day of my appointment, I arrived at the dealership and spoke with a guy in his mid 40’s/50’s with glasses at the front desk (I did not catch his name). He told me I could drop off the vehicle and that they would need to inspect it to see if the issues were covered under warranty. I then asked whether I would have to pay anything, and he said he did not know but that I would most likely have to pay a $190 diagnostic fee. I explained that I was told this would be covered under warranty. He responded that it would only be covered if it was Mazda’s fault, and that in order for his team to even look into it, the diagnostic fee was required. I explained that this was not what I was told when I called. He then stated that when you call, it goes to the Fred Beans customer service call center, and that I should have specifically asked to speak with the Abington Fred Beans service center. As a new customer who has never been there before, I had no way of knowing this, and no one informed me. His response was, “Now that you know how everything works from this conversation, you can reschedule the appointment if you want,” which was extremely dismissive and convenient for them. I mentioned that this seat issue is a known problem with the Mazda CX-50, and he said he did not know anything about that and claimed that no vehicles sold from their lot have had this issue. When I asked again about a loaner vehicle, he told me that if I needed one, I should have called the day before because they did not have any available. Again, this was never communicated to me. I was told by the woman on the phone that I could come in on the day of my appointment and receive one if it was covered under warranty. Overall, this experience was confusing, unprofessional, and frustrating. The representative showed no effort to be helpful and seemed more focused on collecting money than assisting a customer. He also lacked basic professionalism and did not know how to properly welcome customers. This was a very disappointing experience at this dealership. I contacted a different dealership afterward, and they were immediately willing to help without charging a diagnostic fee.

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  Unprofessional misleading experience I personally had at this dealership. I searched vehicles at Fred Beans website filled in the interest form and received a text. The person text me from Fred Bean's which I thought was a sales consultant, made and confirmed via text an appt with the manager Ryan. We arrive and Ryan is off for the day and they assign a sales consutant to assist us. It took him 47 minutes to arrange for a test drive, another 20 minutes to assess our trade in car. I felt they were very disrespectful of our time and not prepared especially since we had an appt scheduled. Turns out they use a Fred Bean's call center to make appts and provide answers to your online and text questions. It was the worst car dealership experience I personally have encountered. We were so frustrsted we left and purchased a car from another dealership.

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  This was a rare experience. The car I saw online was there and available. They have a guarantee that allowed me to take it to my mechanic to verify the vehicle was in perfect shape. The sales person Quentin was wonderful. The negotiation took all of 10 minutes. No high pressure sales pitch for extended warranties. It was the best car purchase I have had and I will be returning there for the next one.

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