Seller profile

• 

  My granddaughter purchased a 2014 Volkswagen Jetta from Fred Beans in March, and I cosigned her loan through Westlake Financial. From the very beginning, this car has had nonstop complications. Now, not even 8 months later, the dealership is telling her she “might as well” buy a new car and have me cosign again. To me, this shows they already knew the vehicle had major issues before selling it to her. It is completely unfair and unacceptable. She paid nearly $12,000, and now they claim the car is only worth less than $2,000. The math doesn’t add up. A car doesn’t lose more than half its value in a few months unless it had serious problems from the start. This makes it clear they took advantage of a first-time buyer. The salesperson Jay Park and the new manager Shane both acted like they were going to help her. They fed her information, made promises, and reassured her that they would “take care of her,” but in the end, they did absolutely nothing. Their behavior was misleading and unprofessional. Every time she needs a repair, they force her to drive almost an hour to Fred Beans Volkswagen in Doylestown, instead of handling the problem at the dealership where she purchased the car. This is clearly an attempt to push responsibility onto someone else. They also mentioned something about the “equity” of the car — but how can they talk about equity when the car hasn’t even been owned for 8 months and is already falling apart? They refuse to help or stand behind what they sold. Instead, they want her to roll what she owes into a new loan and take on even more debt with Westlake Financial. Now she’s being told she may need to spend nearly $5,000 in maintenance, which is almost half of what she paid for the entire car. And despite all of this, they refuse to sell her an extended warranty — even though they never mentioned it when she first bought the car. Now we understand why. I will not be doing any more business with Fred Beans. Their actions have been uncalled for, unethical, and predatory. If they do not correct this situation, I will seriously consider taking legal action, because they knowingly sold her a defective car and refuse to take responsibility.

• 

  I had a wonderful experience with John Gomez in buying my new car. John was helpful, patient and kind and delivered exceptional service. He was extremely communicative and transparent throughout the entire process. I would highly recommend John when buying your new car. Shane, the GM was also great to work with. I would refer John Gomez at Fred Beans Hyundai of Abington to anyone looking for an exceptional car buying experience.

• 

  Fred Beans Hyundai does not disappoint!!!!! I received stellar customer service from scheduling to check out. My service was completed timely and with expertise. Paul the Asst. Service Manager, was GREAT, from his greeting to his help honoring a loyalty promotion I received in the mail. Paul even took the time to explain the results of my multi point inspection. . This location is top tier…. Highly recommend.

See more reviews