Seller profile

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  sebastian and paola helped me out so much. just bought a 2012 escalade. the process was fast in and out in less than an hour. test drove the escalade as soon as i got there and she was beautiful. so super thank for sebastian and paola. god bless thank you so much

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  Dealt with Sebastian on a few vehicles we were looking at for our son. He was knowledgeable and answered all of our questions thoroughly. Once we chose a car Paola was quick to get the paperwork completed and have our son out driving. Exceptional experience overall (or at least until we drove out of the lot). Updating from 5 star to 1 star due to the review from Alex Kelley (my son) and the reply from Brand Car (Owner). We got a deal on the price due to the previous test driver leaving the dealership with the keys and us needing to come back the next day. We NEVER asked for the spare tire, the salesman listed above offered us the spare all on his own. We did not anticipate being provided with a spare for a different vehicle than we purchased (which we wouldn't find out until we needed it). There is no need to be rude to my son for trying to get what we paid for no matter how "good a deal" we got. Lesson learned! Brand Car LLC personnel are rude and unapologetic. Will not come back again or recommend anyone to purchase from them. I have removed the part about the Tax Bill. I verified that we are responsible for the Property Tax on the vehicle. I was mistaken and apologize for being incorrect (or slanderous as you stated numerous times). What is not slanderous as mentioned was the fact that the spare provided with the vehicle was NOT for the vehicle we purchased! The salesman could have just said there was no spare and we would have moved on but instead we were given the wrong spare without any hesitation. Would it have been ok for us to agree to $5,000 but only come back with $4,850 and hope it would go unnoticed? No need to answer that, I know it would not have been ok. Since you are a business owner, maybe $4,500 isn't a lot for you but it is for a young man working a FT job in SC for less than $14.00/hr. Thinking you had a spare and finding out you don't is going to cost more money on top of the price we paid to you. When a consumer buys a Used Car "AS IS" we understand that statement. All we wanted in this instance was to give Brand Car LLC a chance to make their error right. Instead, my son was treated like dirt on the bottom of your shoe just because he got a good deal and it wasn't a mechanical issue. Then, you did not like my edited review and decided to call me and my husband, then text me to just insult me and my family. Unsure what you thought that would accomplish for you personally or for your business. With that being said, you can reply as you wish to this review but DO NOT EVER call me, my husband or text me (or my husband) ever again.

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  I bought a Nissan Maxima SR from this business about 18 months ago & still to this day haven’t had a single problem with it. The customer service was a 10/10. I Would definitely recommend BrandX when it comes to buying a vehicle.

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