Seller profile

Cerritos Infiniti Nissan

Cerritos, CA

4.4

(Google reviews)

Verified Auto Dealer

Business Information

Cerritos, CA 90703, USA
Open today
Hours 9:00 AM – 9:00 PM
- Monday
  9:00 AM – 9:00 PM
- Tuesday
  9:00 AM – 9:00 PM
- Wednesday
  9:00 AM – 9:00 PM
- Thursday
  9:00 AM – 9:00 PM
- Friday
  9:00 AM – 9:00 PM
- Saturday
  9:00 AM – 9:00 PM
- Sunday
  10:00 AM – 9:00 PM

Business description

About us

As you may know, INFINITI isn’t just a brand. It’s a division, and specifically, it’s part of Nissan Motor Company. The reason for the difference in naming is simple: INFINITI is the luxury line of Nissan’s vehicles, and a step above every other vehicle they have to offer in terms of basic comfort and convenience. We believe that cars should be comfortable and fun to drive, no matter what use they’re actually being put towards. INFINITI is something truly special, with each car in the line designed specifically for power, performance, and a level of comfort that’s worthy of the name they bear. As part of our efforts as a luxury vehicle dealer, we’re determined to give you excellent service throughout your time as our customer. We’re an INFINITI Award of Excellence winner for a reason, and that’s thanks to our dedication to excellence. You’re buying a luxury vehicle, after all, so you deserve the best.

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Google reviews

For starters, before going into service I had somewhat of an idea of the repairs that would come. My service advisor, Eduardo, was great. He verified the concern with me and took detailed notes of my vehicles condition. He set the expectation and had the vehicle ready before that and put customer service first, always. His communication was top tier through and through. I will definitely return and work with him for my future service needs. My Q50 is running like new, thanks Cerritos Infiniti.
Nissan technician recommended replacing “radiator hose line” to the cap for my 350z, due to leaks. Parts was at $200, base on their scope of work. After turning down the parts that needed. I verified on my own that the leak was from radiator cap itself. Bought it from Z1 Motorsport way cheaper than what the tech recommended. Nissan, please retrain your tech visually, and clarified that the work is performed correctly. I know you, and all dealers are in place to make money off consumer unknowingly when their knowledge is not automotive.
I truly appreciated the customer service provided to me during my most recent visit to Cerritos Infiniti. I must be honest in that I haven’t always had great experiences at Cerritos Infiniti. However, the service representative at this most recent visit, really took care of me by ensuring that I was provided all available discounts for the service that I was receiving and did so without even making a big deal out of it. But this meant a lot to me. He also made sure that I was kept aware of the status of my car. This is the first time I’ve experienced the system they use that keeps me informed on the status of my service through my iPhone and explains every area that they are providing service on as well as the reasons and pictorial narration if possible. This is the top Quality service that I remember Cerritos Infiniti providing in years past, and I’m so glad to see this is may be a sign of the future for them and for their customers.