Seller profile

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  So to start off with the first question of the day: (Is this a good place to get your next CPO / Used Vehicle)? The Answer is: Yes. I traded in my 2013 Volkswagen Tiguan R-Line (Euro Spec) to them in exchange for the Last Known 2017 Volkswagen Touareg Executive 3.7 VR6 with 4XMotion AWD / 4x4 on the east coast for the price they were offering. (which by market standard was practically a bargain). This is a small Family own dealership in a nice chill town in Maryland. And both individuals who worked there did everything to insure the sale went through with no issues. (within a reason of course). We talked and communicated for about a week before I came down there (from Philly) a 3+ hour drive (one way) to pick it up. They addressed everything (within reason) that the truck needed and to be fair, I’m a mechanical engineer and ASE engineer as well, so I knew what I was giving up by selling my 2013 and knew what I was getting into when picking this 2017 up. They also were very time sensitive and did their best to keep the time of being at the dealer in mind too. They have a very good sense of what vehicles may sale based on their location / Market and they also have a (2-3) year warranty (optional) you get if needed. If you’re in the area, stop by and see how they can help you. They are very upfront and hold no punches when it’s come to the transaction transparency, they had a 2nd computer monitor up so I can see everything they were adjusting with the transaction. (Very rare occurrence for a small dealership or any dealership for that matter to even do this in today Car Market). As a Future Customer, do your research, cross-shop and make sure your up on the latest and greatest information on your next investment purchase, after all this is still a USED CAR / TRUCK Dealership, but if I was willing to drive (3+ hours down there and back home again). They may have something that may influence you to do the same. All vehicles do have a detailed history Report and they have an internal Shop report, to what has been done to the vehicle (including what they can’t address) given the circumstances / situation. (Case by Case basis). If you have your own financial situation in order, go that route, or let them find a bank partner who can help you finance your next purchase. *make sure to only have any dealership check 1-2 partners* - After two years that report will fall off your credit report history due to statue of limitations. Thanks Guys!!

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  I had a great experience with Reese, who was awesome! The process was smooth from start to finish, and there was never any pressure or hassle. Reese was patient, knowledgeable, and truly cared about getting me the best price possible. Even when it came to breaking down facts for my better understanding. Very happy about this 2023 Kia Sportage that checked all the boxes of what I was looking for in a car! I highly recommend VIP Member Encore Auto.

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  Reached out to Excellence about their Infinity Q50 and spoke with Reese. He had great customer service and assisted with all my questions fast and professionally. He even worked with me about the financing and put my interest at best. I didnt regret driving 14 hours to the dealership to finalize the auto purchase and exporting to my home country.

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