Seller profile
Autotrust AZ
Mesa, AZ
4.6
(Google reviews)
Verified Auto Dealer
Business Information
Mesa, AZ 85201, USA
Open today
Hours 10:00 AM – 7:00 PM
Monday
10:00 AM – 7:00 PM
Tuesday
10:00 AM – 7:00 PM
Wednesday
10:00 AM – 7:00 PM
Thursday
10:00 AM – 7:00 PM
Friday
10:00 AM – 7:00 PM
Saturday
10:00 AM – 7:00 PM
Sunday
Closed
Business description
About us
Google reviews
My husband had an absolutely terrible experience with these people. He was trying to purchase an suv and made a 5000 $ down payment. After the dealer stated that as soon as the down$ cleared the car would be on a truck for delivery, they broke all contract with us for four days. When my husband finally got them on the phone they told us the car isn't being sent because they didn't secure a bank loan before they finalized the sale with us, which is fraud. It took well over a week after that to secure a loan after they lied to us again and stated that the only way this bank would approve our loan was that if we purchased the car lots warranty(the warranty in no way has anything to do with the bank, they just wanted commission). Bottom line is, they are extremely dishonest.And they sold us a car, and let us pay a five thousand dollar down payment on a car that they didn't even know If they could sell to us or not, and then tried to ghost us after we paid the down payment. When we got the car, the brakes were shot.We had to spend six hundred dollars on new pads and new rotors, because it was grinding metal to metalAs soon as it came off the truck. We had had the car for about 5 hours so its not like we drove it for weeks and it started grinding. and they claimed that they had a mechanic.Go through the car. As soon as we pulled it up to les schwab, the assistant that came out knew immediately that the brakes were shot and it was grinding metal to metal.He didn't even have to look at it. This has been the worst experience.We have ever had with a salesperson in any industry. And after all of this, after selling a car or letting us pay a down payment on a car that they didn't even know they could sell us after selling us a car with shot brakes, knowing that they were shot and grinding metal to metal.After ghosting us 4 days until we could get them back on the phone and then jerking us around for over a week, trying to get a loan on the car, the people who own the car lot have the audacity to blow up my husband's phone, asking him to take down a negative review. So if you would like to buy from a car lot that has all the worst qualities in a salesperson you can imagine, I suppose this would be the place for you.
We didn't end up not buying the vehicle but our experience was overall positive. The jeep was a nice vehicle and fairly priced. Sean and Dave were pleasant and fair.
Autotrust AZ helped me find, purchase, and finance my dream car! They made the car buying process so easy and always had my best interest in mind. They also sold my old car for a great price. I highly recommend Eli and his team to help you buy or sell your vehicle.
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