Seller profile

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  **PLEASE DO NOT BUY A CAR HERE. Extremely Disappointed With This Dealership.** I bought a car from this dealership, drove it off the lot, and almost immediately had a **major leak within 5 minutes**. I brought the vehicle back, and after signing the documents and taking possession of the car, it **stalled out in the middle of traffic**. From there, another issue was identified, and at that point I decided to pull out of the deal. There is no way I should have been able to purchase a vehicle, drive it off the lot, and have it completely shut down shortly afterward. In my opinion, this dealership did not do their due diligence to properly diagnose or inspect this vehicle before selling it. The situation was extremely concerning from a safety standpoint. Unfortunately, what followed was even more frustrating. Once I decided to unwind the deal, the communication and professionalism from the dealership were extremely disappointing. I did **not** sign any cancellation documents. Instead, I was communicating with the dealership by text and was told that the deal had been “unwound.” However, despite repeatedly requesting written documentation confirming the cancellation, I still was not provided with the cancellation documents I asked for. I had to hunt them down for a refund receipt and other confirmation documentation, which a client should not have to do. It has now been nearly two weeks of me repeatedly asking for this cancellation documentation, as i need it to show banks for a replacement vehicle. I even spoke directly with the manager about it and explained why I needed the paperwork. Despite that conversation, I still did not receive the cancellation documents. To be fair, the dealership did issue my refund and the loan cancellation was ultimately processed with the credit union. The loan has been zeroed out in the system, and the check was sent back to the financial institution. **My issue is not that the deal was eventually canceled—it is the lack of communication, lack of documentation, and professionalism in the process.** I should not have to repeatedly chase a dealership for basic paperwork confirming that a transaction has been canceled, especially after being told that the deal had been unwound. The entire experience was incredibly frustrating and disheartening. The lack of professionalism and what I felt were unethical practices throughout this process completely destroyed my confidence in this dealership. A vehicle purchase is a major financial decision. Customers should be able to trust that a dealership has thoroughly inspected its vehicles, properly diagnosed safety-related issues, communicated clearly, and handled the paperwork professionally when something goes wrong. **I cannot recommend this dealership to anyone. Please think twice before purchasing a vehicle here. Make sure you have everything documented, ask questions, and do not assume that the vehicle has been properly inspected just because it is sitting on the lot for sale.** There is simply no excuse for buying a vehicle, driving it off the lot, and having it suffer a major issue and completely shut down almost immediately afterward. **Very disappointed with this experience, the horrible leadership and with how the dealership handled everything after the sale.**

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  Buying a car is always a challenging process, but the folks at STG worked hard to come up with a deal my husband and I could feel good about. We happily drove off the lot with our new to us vehicle. Thanks for all the effort and answering our many questions!

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  First I would like to say I'm very pleased with our sales lady Beatrice she was very wonderful to work with and amazing she got us a really good deal that I could not pass unfortunately the rest of the team/managers etc were not up to par after the deal they kept the truck due to a few issues etc wich is fine the problem was the lack of communication and every time I would call it seemed like they just had an attitude going one of the reps I reach out to that was allegedly a manager transfered me to parts to find out on my own about the truck we just purchased instead of taking action and first priority since it was already SOLD truck what bothered me the most is that they told me it will be done a certain day and they kept pushing it back this was frustrating because im a buisness owner myself and would plan my day to pick up the truck When we picked up the truck it was allegedly took to DETAIL and as everyone can see they cared less and dint even properly clean the truck Another issue was that allegedly it went to inspection etc and the first thing we noticed is low coolant and also the oil was not changed if your looking to make a purchase I would stay away from them since they do not care about standards will know have to pay an actual detail service and a mechanic to actually check it properly this was overall a very disappointing experience on the leadership team seemed they were more focused on selling than actually keeping their clients happy again please do stay away from this company Beatrice you were amazing nothing against you we loved out experience with you and keeping things very simple and very professional stay blessed

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