Seller profile

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  I am VERY dissatisfied with GM as a whole company, I would never own or recommend a GM to anyone. (Which is horrible, because i have owned 3 in the past.) GM has zero customer service and honestly can care less about their vehicles being a lemon. July 2024 I put a work order in for a brand new z71 traverse, was told it will take 3 weeks….. didn’t get my SUV till end of Oct 2024… frustrating, but okay not a big deal. Put down $19k with my trade in and cash. Fast forward to May 24th, 2024 with a whopping 3,500 miles my engine completely blew! No warning nothing, my whole vehicle locked up, shut off and my steering wheel was completely locked up. Scary when you are going 40 around a corner and everything locks up and you have NO CONTROL over your brand new car. Got a tow to Chevy of Auburn and about 1 week later was told “we don’t have a date of when it will be finished- couple weeks or a couple of months.” When I am making a $640 car note each month, plus having uber bills to get to and from work each day I just simply could not afford both. Little to no communication with the managers at Chevy, the only person that seems to care and contact me was McKenna with service.. she was nice. Fast forward to mid-July, I went in talked with Dan and he offered me a buy back of $43,000. Which to me is a low ball offer, but I needed out of the vehicle to get into someone else reliable to get me to and from my jobs. Called corporate GM several time, they didn’t care their vehicle was crap. Chevy of Auburn then turned around and sold my old vehicle for $50,800! What an absolute scam they are! I tried to speak the general manager (Ryan I believe?) and he pushed the call off to Zach. Who then gave me some lame excuses about “why they needed to price it like that- they have to get it certified, blah blah blah- Candi the sale lady didn’t not make more money on this sale” total crap. GM and Chevy of Auburn- would not recommend ever! Stay far far away from this place, they don’t care about you, they only care about your money. I guess the saying is true, car sales people are scumbags. After all this Candi (sales lady) literally told me “this is why you don’t buy a brand new model” why didn’t you tell me that prior? Ohhh because you wanted the sale, gotcha. STAY AWAY! I saved up for 2 years for this car and my down payment and for what? GM to steal it from me.. sad world, you know GM could have given me all my money back, but they didn’t. Greedy GM and Chevy of Auburn.

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  I cannot say enough good things about the sales team here. Fred Dearing was amazing. Went through every feature of the vehicle, took us on an extended test drive, even showed us features I wasn’t aware of. Dan the sales manager was amazing and work with us to get us approved despite some challenges. All in all would recommend everyone to this place. Also a shout out to Candi and to Tracy who initially helped us the day before but were off the day we purchased. Everyone here is kind and amazing.

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  I came here last year during the holidays looking for a used vehicle. The salesman I met with seemed knowledgeable but mostly disinterested and dismissive of what I wanted. He also made an assumption that my credit was low (it’s not) which I did not appreciate and seemed aimed at profiling me. I wanted to get this off of my chest as it has gradually eaten at me the more I thought about it. I’m sure there are great people who work here but I won’t be returning.

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