Seller profile

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  🚨☆☆☆☆🚨 I purchased an AutoNation Certified BMW M5 Competition from BMW of Carlsbad and reported concerns with the vehicle within days of ownership. Despite being a certified vehicle, it ultimately required a complete engine replacement shortly after purchase. The vehicle spent months at the dealership while I continued making payments. During that time, I was given multiple loaner vehicles and had to make numerous trips to and from the dealership, which is about an hour from my home. I use my vehicles for business and content creation, so being without the car for months resulted in lost opportunities and significant inconvenience. Even after the engine replacement, I continued experiencing vehicle shutdown concerns and no longer had confidence in the vehicle. After opening a case with BMW North America, I was presented with three options: 🚨• Accept $2,500 and close the case. 🚨• Receive a buyback only if I purchased a brand-new BMW. 🚨• Move into a used vehicle within the AutoNation network while rolling approximately $6,000 in taxes and fees into the replacement vehicle and paying approximately $3,000 in shipping costs. 👉COST ME 9000$👈 I ultimately chose the third option because I no longer wanted the M5. While management eventually worked with me toward a resolution, it still cost me approximately $9,000 to exit a vehicle that required a complete engine replacement shortly after purchase. I documented much of this experience on TikTok, where the videos generated significant discussion and nearly 200,000 views. The response from other consumers reinforced my belief that customers deserve transparency when situations like this occur. I appreciate that a resolution was eventually reached, but I cannot ignore the months of stress, inconvenience, dealership visits, loss of vehicle use, and additional costs associated with this experience. I hope no future customer has to go through what I did.

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  I had an amazing experience purchasing my M4 here! A huge thank you to Martin and Billy for making the entire process smooth and enjoyable. They were incredibly patient, never rushed me, and took the time to answer all of my questions while working through every detail with me. I really appreciated their honesty, professionalism, and willingness to help. Buying a car can be stressful, but Martin and Billy made it a great experience from start to finish. They truly cared about making sure I was happy with my purchase and went above and beyond to help me get into my dream . Thank you both again for the outstanding customer service!

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  My husband and I purchased a 2019 X3 (Certified Pre Owned) for my 17 year old daughter as a graduation gift on Friday May 22nd. My daughter drove the car on Saturday May 23rd and within a few hours received a battery power alert. The notification said to stop driving the vehicle. We immediately parked the vehicle in our driveway and reached out to our salesman at BMW of Carlsbad. He was not available and I left a message. A few hours later I received a text message asking for a photo of the alert which I sent over. He stated they could fix the issue and that was the last message I received. I responded asking when, and how to get this issue resolved and I have heard nothing from the salesman. Since it was a holiday weekend I gave him some grace for not reaching out. However, I called the showroom on Sunday May 24th to ask when the service department would be open and clearly other salespeople were there. I scheduled a service appointment through their AI driven service line and brought the car in on Tuesday morning and I made sure I was the first person to arrive a little after 7AM. The drive from my home to the service department was the scariest I have ever experienced. 6.2 miles away from the dealership the car started to experience labored speed. The battery alert system was flashing. I turned on the hazard lights and coasted for 4 miles. Once I got to Cannon Rd (2.1 miles away from the dealership) all sorts of alerts popped up and the wheel became extremely difficult to turn. It was an extremely dangerous situation and my heart sunk at the thought that my newly licensed 17 year old daughter could have endured this nightmare. The thoughts of what could have happened if she were behind the wheel instead of me is just too overwhelming to articulate. With hazard lights, white knuckles and a frazzled expression I somehow made it to the service department. Needless to say I was absolutely LIVID! This is the second vehicle we bought from this dealership/Juan. 6 months prior we bought a 2026 X5. However, this purchase process was lengthy maybe it was due to the fact that we traded in an older vehicle. We were at the dealership for a total of seven hours on Friday. Today is Wednesday May 27th and we have not received a text or a call from our salesperson. Still waiting to hear back from our Service manager regarding the situation with my daughter's vehicle. As much as I like this dealership I had to post this as a warning to others. I would not recommend buying a used vehicle from this dealership. This is a certified pre owned vehicle, how could they not have known about the defective battery? What else do they not know about this vehicle? It's very concerning that my sales representative hasn't even bothered to pick up the phone and call. He knew we bought this vehicle for our daughter. I also think customer service should be at the forefront for all salespeople at this dealership. We like the salesman, which is why I did not mention his name. Hopefully his inaction will be addressed quickly and internally.

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