Seller profile

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  My first visit at this location was great. My salesman Kelvin H. had so much patience with me. He has that nice attitude with a smile and he made my choice my own with no pressure. You also have a great financial associate named Kunute with the same mannerism. Thank You.

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  This review is being left due to repeated misrepresentation, inconsistent pricing, and a complete lack of technical clarity by service advisor Edward and his manager Jon at AutoNation Ford. Edward initially stated that technicians had already located the issue, sent a photo of the damaged wire, and provided a repair quote. The issue was described as a “fuel pump wiring problem,” which reasonably implies the rear fuel pump harness located above the fuel pump assembly. When I asked a basic and necessary follow-up question—where exactly is this wire located and does the fuel tank need to be dropped—Edward responded: “I don’t know, it could be in the front because these cars have two fuel pumps.” This response is unacceptable. If the problem had already been found, photographed, and priced, there should be zero uncertainty about its location. You cannot claim the issue is confirmed and then guess where it might be. For clarity (which the dealership failed to provide): • The wire shown in their own photo is part of a fuel rail pigtail harness • A fuel rail pigtail is not the fuel pump harness • The component at the front of the engine is a high-pressure fuel pump, which is a separate, clearly named part • The wiring shown was not located on the high-pressure fuel pump or its harness If the dealership intended to reference the high-pressure fuel pump, it should have been explicitly named. Instead, vague terminology was used that misrepresented the repair and confused the scope of work. Even after I clarified that the fuel pump harness is located at the rear of the vehicle above the fuel pump assembly, the explanation continued to shift instead of being corrected. Additionally, I was told the damage was caused by an animal “nibbling” one single wire. This explanation does not align with real rodent damage. Rodents do not chew one wire and stop. Actual rodent damage leaves multiple bite marks, damaged insulation, debris, and surrounding disturbance—none of which were present. The explanation appeared speculative rather than diagnostic. Pricing was also inconsistent: • I was emailed a quote for $700.60 • When I requested a printed invoice in person, the total changed to $744.58 • No explanation was provided for the increase At no point were Edward or Jon able to provide: • A clear, accurate written job description • A consistent explanation of the repair location • Justification for labor charges • Or an explanation for the price discrepancy A Ford-certified technician outside this dealership confirmed that the terminology and explanation provided were inaccurate and misleading. This experience reflects either serious incompetence or intentional vagueness designed to push an inflated repair. Customers should not have to correct dealership staff on basic component identification or chase contradictions in diagnosis and pricing. This review is being documented for visibility to AutoNation corporate, consumer protection agencies, and future customers. I strongly recommend avoiding this service department if you value transparency, technical competence, and honest billing.

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  Joe Brown, my service manager went above & beyond to make sure my car was serviced. This was my first experience with this AN location. I had previously used the one on Mt Moriah. They did ok for me on my last oil change but according to their schedule, it would be next week before I could get an oil change. I called the location on Hwy 64. A totally and complete different atmosphere. I was under the deadline for an oil change before heading out of town next week. I was blessed to be connected to Joe. He said come on by & I'll work you in. I was the first in line this morning. He got me in and out in about an hour. Very friendly atmosphere. Definitely will be back.

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