Seller profile

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  In July 2023 my car was hit by a drunk driver on the driver side, towards the back. I brought my car to the Acura dealership to repair all of the damages. They claimed they fixed all the damages and everything was repaired like new. Since then I've brought my car there many times for maintenance, and I've only used them for all of the maintenance. Recently, I was washing the car, and I noticed that the part of the headlight that is under the hood was broken. The hood was fixed, but the light under the hood was broken, like if something was dropped on it, or like something crushed it. Since the crack was under the hood, it had to be done while the hood was open, and the only time the hood was open, was when it was at the dealership! I called them to ask about it and how it happened. They claimed that it happened during the accident, in 2023. However, they had told us that all the issues caused by the accident had been repaired! Either, they never repaired all the damages, like they claimed, and lied about it, OR they did the damage themselves and never disclosed it. I asked them to repair it and they said it's going to cost me $1,200, even though this issue should have either already been fixed or was caused by them. The owners should fix this because I'm certain they are the cause, but even if it was the accident, they should have fixed it. I've been a loyal customer for many years, they should fix it.

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  I recently heard consumer advocate Clark Howard say that over 80% of car buyers report an unfavorable experience at the dealership where they purchased their vehicle. He said to look for transparent pricing and a return policy. You will find this and a positive experience at AutoNation Acura Gulf Freeway! I recently purchased an Acura RDX from this dealership, the entire experience was outstanding -hands down the best car-buying process I've ever had. My salesperson, Charles Christiansen, was absolutely stellar. From the moment I inquired online about the vehicle he was professional, knowledgeable, attentive and genuinely focused on helping me find a vehicle without any pressure. What really set this dealership apart was their transparent no haggle pricing and truly customer centered approach. I've been to many dealerships and always walked away frustrated when the games, hidden fees and back -and -forth negotiations started. Not here- everything was straightforward, honest and upfront from the start. They earned my trust immediately. I actually traveled over 300 miles to buy my car from them because the deal was good and the sales team went above and beyond to make it worth the trip. They handled everything efficiently, answered all of my questions thoroughly, and made the whole process enjoyable rather than stressful. I highly recommend Charles and the entire team at AutoNation Acura Gulf Freeway.

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  We recently purchased a 2025 Acura RDX, and our experience at AutoNation Acura Gulf Freeway was truly the fastest and most stress-free car buying process we’ve ever had. From the moment we walked in, the entire team was professional, welcoming, and incredibly efficient. There was no pressure and no unnecessary back-and-forth — just clear communication, transparency, and genuine support throughout the entire process. Everything was explained thoroughly, all our questions were answered patiently, and the paperwork moved quickly and smoothly. What really impressed us was how much they respected our time. The whole experience felt organized, straightforward, and surprisingly enjoyable — which isn’t something you always expect when buying a car! We absolutely love our new RDX and couldn’t be happier with the service we received. If you’re looking for a dealership that values professionalism, honesty, and a smooth customer experience, we highly recommend AutoNation Acura Gulf Freeway!

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