Seller profile

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  The service center at AutoNation Hyundai did well in caring for our vehicle. The staff and manger are friendly and informative. They show you what the recommendations that your auto needs and give options to choose from. They also gave us a loaner vehicle while we waited for our car to get fixed under warranty. Vanessa, Christian, Steve and Ramon all helped us over the last few months from service to warranty work and were excellent at their jobs in caring for our needs. I will continue to go here for our Hyundai service and repairs.

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  Thank you for following up on my recent visit. While I appreciate the polite and professional demeanor of Vanessa and Niki, I left somewhat disappointed with the overall experience at the Carlsbad service center. Prior to my appointment, I had called several times and also emailed Vanessa with the Hyundai letter regarding the extended horn warranty and recall parts, including the part numbers listed. I specifically confirmed the parts would be in stock before bringing my car in. Unfortunately, after leaving my vehicle from 8 a.m. until after 2 p.m. (causing me to be late picking up my son), the horn was not replaced because the parts still needed to be ordered. That's 6 hours for an oil change. This was especially frustrating as this is the second time my horn has failed on this model. While I understand the failure itself is not the dealership’s fault, I had made every effort beforehand to ensure the parts would be available to avoid this exact situation. In addition, while my car was there, I was advised of over $1,000 in additional services, including a cabin air filter replacement I had already done myself two months ago. This gave me the impression that the focus was more on upselling than addressing the recall issue I had scheduled the appointment for. I truly value Hyundai and want to feel confident bringing my vehicle to the dealership for service. I hope this feedback helps highlight opportunities to better support customers who come in with recall or warranty concerns. Thank you for your time and attention.

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  I’ve purchased many vehicles over the years, so I feel pretty well versed on the car buying process. I’m also in sales and customer service, so I have an acute eye for quality professionalism. This is exactly what I found at Hyundai Carlsbad. My salesperson, Randall Parker, was first class. I was shopping between several Hyundai dealerships across the county and Parker was the only salesperson that was following up in a professional manner and seemed to genuinely care that I found the right vehicle at the right price. He was always willing to go the extra mile for me whether it was retrieving information requested, hustling down the right inventory, or explaining rebates and financing nuances so I could be well informed. I highly recommend this dealership and I would absolutely give Parker a call to help you!

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