Seller profile

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  Extremely disappointing experience with AutoNation Ram Roseville. I purchased a 2020 Ram 1500 Laramie and specifically asked about the inspection and condition because I’ve had bad experiences buying used vehicles in the past. I was told everything was good. At no point during the sales process was I verbally informed that factory equipment had been removed. After the purchase, I discovered the truck was originally equipped (per VIN) with power-folding mirrors but was sold with non-power-folding mirrors instead. This was later confirmed by Ram service. Initially, the dealership treated this as a valid issue, inspected the truck, and even submitted it for warranty approval. Only later did the story change. I was then told this downgrade was “fully disclosed” in paperwork. However, I was never shown, walked through, or verbally made aware of this during the sale. When I asked about the inspection before buying, nothing about a downgrade affecting trim or value was explained. The final straw was being told my truck was ready for pickup, driving back to the dealership, and finding the truck still taken apart and not ready, wasting my time and gas. While the service manager and assistant general manager were understanding and tried to help, all attempts to resolve the issue were blocked by the general manager. This experience reflects a serious lack of transparency, poor communication, and an unwillingness to take responsibility. I would not recommend buying a used vehicle here unless you are prepared to comb through every document yourself and question everything.

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  Many thanks to Klaus Tafta of AutoNation CDJR Roseville, where I bought a magnificent new 2024 Jeep Gladiator. Klaus worked with me for many hours reviewing and comparing my various jeep options. I was used to driving a Ford F150 so I went for the Gladiator which had so many bells and whistles and marked down $13K for the fall sale. He is adding a running boards and linking the truck bed. The running boards were complimentary!! This is service like I have not known in California. I bought my truck in Colorado. My Gladiator and I are looking forward to some wonderful trips together including going back to Last Dollar Road just outside Telluride, CO. That's one of the true tests for great jeeps. Many thanks to Klaus Tafta and AutoNation CDJR Roseville. I have included photos of the other Jeeps I was considering. From a very satisfied customer, Bernadette

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  I have never thought of rating a dealership until now. They were wonderful and quick and even fun. Ross was amazing and so easy to work with. Going there was my second dealership of the day and I was over it but all the people working there truly make you feel welcome and go the extra mile for you. Never had a better experience.

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